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Outwell are not having a brilliant track record lately.  Last year it was a recall on all the Montana poles, and this year it looks like a problem with the SV range.

It seems as though their quality control department is costing them a lot of money, and some owners a fair bit of inconvenience.

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Outwell are not having a brilliant track record lately.  Last year it was a recall on all the Montana poles, and this year it looks like a problem with the SV range.

It seems as though their quality control department is costing them a lot of money, and some owners a fair bit of inconvenience.

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Hi Steve (langleys),

Following on from our previous conversations, I picked up my new Nebraska XL on Saturday.

I haven't had chance to erect it yet but I've checked all the poles are present. I've noticed that the poles have a bit of a patchy finish to them, gold in some places and silver in others, is this the way they're supposed to be?

Cheers

John

Mine are sort of a two tone colour as well.  The thing I find with all the Outwell steel poles ( The Lake range excluded as they are made from a different material ), is that once used they do go very off colour and you do get some oxidation where they join.  Try to keep them dry and you will notice that they are greased slightly.  I put silicone grease on mine.  Be very carefull with the grease because if you apply too much it gets on the tent and it won't come off and leaves a stain.  My Monty poles are exactly the same.  What I don't know yet is what the condition of the poles would be in 3 years time.

Also be carefull with the roof poles when pulling them apart.  If you pull too hard, the spring/elastic in the pole joining them gets pulled up the pole.  The first time it happened to me, I had the pole replaced but it happened again to the same pole.  I find the best way to fix this is go and buy a very thin fibreglass pole section.  Put the tip down the pole and tap it down.

It's the same old story with most new designs whether tents, motherboards etc. It doesn't always pay to rush a buy a new model. Give it 3-6 months on the market then you should know whether there are any problems or not.

I waited until the Montana 6, 2005 had been out for 6 months and had the new poles with the tent so no issues.

I have spoken to P J Camping today where I bought my tent and they have been told by Outwell that there are around 80 tents with faults but that is all across Europe. All credit to PJ Camping..they are erecting one as we speak and if it is Ok will be sending this to me by courier and collecting the other one on friday.

At least I don't have to drive to Romford now! Lets hope that they find one without a fault!!

Quote: Originally posted by Jules4 on 16/5/2006

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I have spoken to P J Camping today where I bought my tent and they have been told by Outwell that there are around 80 tents with faults but that is all across Europe. All credit to PJ Camping..they are erecting one as we speak and if it is Ok will be sending this to me by courier and collecting the other one on friday.

At least I don't have to drive to Romford now! Lets hope that they find one without a fault!!

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Thats a long way to go and get a tent ( unless it was mail order ).  PJ Camping is just down the road from me.  I use them quite a lot and they are all great people down there.  I have got to know them very well.