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 Topic: Polyplastic window delamination update
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21/7/2010 at 4:02pm
Location: None Entered
Outfit: BURSTNER
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Joined: 11/8/2009 Standard Member
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Just finished an exhausting session, replying to nearly 3000 owners who have contacted us from the Caravan Club, this month alone….since July 2009 over 5,200 owners have registered with www.caravanandmotorhomewindowproblems.co.uk
Two major design faults are being highlighted, 1…. delamination/separation of inner and outer window layers accounting for just under 70% , affecting most manufacturers from 1997 to present.
2….. Inner and outer window layers rubbing together causing internal marking, accounting for 30% of reports affecting some manufacturers from 2004 to present
Here is a list of manufacturers affected in order of the number of responses, the first five each have reports in the high hundreds……….
Burstner
Abbey
Bailey
Lunar
Swift
Coachman
Avondale
Compass
Ace
Sprite
Vanmaster
Sterling
Geist
Eldis
Hymer
Bessacarr
Rapido
Knaus
Fleetwood
Owner responses range from:….. no Dealer interest, even after using SOGA,
dealer denial that there is a problem,
dealers gone out of business,
to no replies to correspondence from the dutch manufacturing company or their UK agents..(a number of dealers have told owners to contact Polyplastic and Miriad direct and state they have no liability)
One manufacturer Burstner, has introduced a 4 screw repair to hold their windows together, but the majority of owners are experiencing water ingress and distortion.
Again we have reports of owners on their 4th replacement due to window rubbing.
This is an interim report, based on initial owner responses, we are working on a standard form which will be sent to everyone, who has contacted us, requesting more detail and an emphasis on dealer replies.
Still a long way to go, but progress is being made……….thankyou to everyone who has commented on this subject, in the forum…..we are always available for unbiased advice…….
Regards Andrew
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22/7/2010 at 3:28pm
Location: Oldham
Outfit: Burstner S500TS Nissan Patrol 3.0 SVE
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I have a UK Spec & layout Burtner S500TS that I originally bought new from MGCaravans in Todmorden. The windows had the 4 screw fix applied a couple of years ago during it's annual service.
Before reading this thread, I hadn't really been aware of the scale of the problem and hadn't had a close look at the windows in my caravan to see whether and to what extent it affected my van. I went to take a few photos of the van in storage earlier today.
One thing that owners need to understand is that under UK law (specifically the Sale of Goods Act 1979), it is the retailer (i.e. the dealer) who is responsible if an item sold proves not to be of merchantable quality. There is little point in chasing Burstner or Polyplastics directly, as owners have no contract with them. An owner's right to redress lies with the dealer.
I had a long chat this afternoon with Martin Gregson, the owner of MGCaravans about the problem. He told me a number of things that I wasn't aware of ......
1) Polyplastics have a web page on which they provide some information about (their take on) the problem. See: http://www.polyplastic-pass.nl/english/venster_reparatie.php
2) His best guess is that around 1000 Burstner caravans in the UK will have been affected by this problem - certainly, he has seen several with delaminating windows. There will, though, be many more motor-homes having similar windows both in the UK and on the continent. A contact at Burstner suggested that if Polyplastics were made to pay the full cost of the repairs, they may go bust.
3) Polyplastics are offering to supply replacement windows at 35% of the normal retail price. This *could* still cost an owner around £1000 to have all of the windows replaced by new - though it's possible that negotiation with the dealer who supplied the caravan might reduce this.
I'm not really sure what my way forward is. I do have the problem. At the moment, it isn't very obvious and doesn't result in condensation inside any of the windows. Even if it does not get worse, I will need to have it fixed at some time, as it will affect the value of the caravan when I come to sell it.
Andrew
Post last edited on 22/07/2010 18:03:30
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