Message Forums

Why can't I contact Outwell?

Website just refers you to your dealer.....doesn't seem very customer focused???

DC

Try here

http://www.oase-outdoors.dk/uk/index_uk.html

Thank You!!!!! 

DC

Outwell don’t Seem to like direct contact with their customers and prefer contact through the dealer network

So they do not publish any contact details for the company direct

If you read the post about the Outwell Cloud sleeping bags a little lower down the listings you'll see why I need to contact them!

Cheers

DC

Why don't they want people to contact them by email? Are they too big to be contacted?

I really hate secretive organisations. They make tents, not cruise missiles...

As the owner of three Outwell tents, their obstinacy in insisting you contact the dealer is annoying to say the least.  I contacted six Outwell tents outlets, none of whom knew a open (i.e. customer contact) link and could not supply me with information when my son's Jersey S tent poles were broken 3 years back.  It was the CCC who gave me the oase contact.

Once contact established, the gentleman I dealt with was very helpful and the situation resolved very quickly. Unfortunately, as computer has died since, lost the link. I was communicating with someone in the UK, not the weblink above.

The quality of Outwell is generally very, very good, but they are let down by their dealership who clearly don't know/don't care about customer service arrangements and the lack of direct contact for help. Outwell need to kick themselves up several gears in terms of customer care. Their customers should not have to spend hours researching and relying on these forums to get answers from a manufacturer. 

The irony is that I want to ask them why they stopped making the Norfolk Lake, and to suggest that there would definitely be a demand if they were to start making them again!

It might explain why they stopped making them, if they have absolutely no interest in customer feedback...

Quote: Originally posted by 3narf on 28/9/2010

---

The irony is that I want to ask them why they stopped making the Norfolk Lake, and to suggest that there would definitely be a demand if they were to start making them again!

It might explain why they stopped making them, if they have absolutely no interest in customer feedback...

---