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Bought a new Elddis Avante (special edition name is Chatsworth) from Glossop Caravans in June 2012.  I have had problems after problems.  To name a few:

- water heater control faulty

- 240v charger to battery not working

- some exterior damage/pint work poorly finished (that they didnt tell me about!)

- smell from fire when on gas (slight burning smell)

- alarm harness not even connected to main panel

- blown air heating doesnt even get hot to make any difference to the temperature

etc....

I got some of the above fixed at a more local dealer, Raymond James.  They were excellent and very friendly.  Didnt want to have to deal with Glossop if I could help it. 

Glossop just didnt carry out their pre-checks, or did and ignored them!  On reflection of the conversation I had on the handover, they tried to cover up the problems by lying, just so that I drove the van away.

The spec was also not what was originally advertised .... the IDC was missing, and they told me you dont need Intelligent Brake Control on a small van like this .... it's 1.5 tonne in running order!

I guess I would say to others BE VERY VERY WEARY IF DEALING WITH GLOSSOP CARAVANS.  Dont let them fool you to just to get a sale.

I have sent a letter of complaint to the Service manager to see if he has anything to say, or suggest how I get the remianing faults fixed.

Quote: Originally posted by Tersane on 01/10/2012

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You have just blown any rectification work from Glossop as you have had some done elsewhere. That will nullify your guarantee from them. They can now disclaim any liability. If the manufacturer tells you to go elsewhere, then okay. Always go back to where you buy from and if there is no satisfaction, go to Trading Standards of your local council.

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We were sited on the next pitch to a very unhappy Glossop Caravans customer at West Ayton CC last week.

He had recently bought one of their 'dealer special' Coachman caravans, and just like the original poster on this thread, he had a list of faults and complaints regarding his new caravan similar to yours, and was still fighting them to get most of the problems resolved when we spoke to him. He stated that on handover the staff were just messing around laughing and joking with eachother, and when he pointed out things he wasnt happy about, they just told him to phone the service department the following week, not good when one obvious fault was a faulty bed mattress, which required a replacement and which took several weeks to arrive.

Julia

I really don't know how they stay in business!