Message Forums

Hi now day 26 still no caravan cover no e mails or phone calls the bank dont want to know because its under £100 so i think we've been had.

Hope you all have a merry Christmas x

Sorry to hear you've still not had your cover but dont give up it may turn up eventually. Have you been onto trading standards about it? I know it's a bit late to say now but if I buy anything on line I always pay by either Paypal or a credit card that way there's always someone to fall back on to get your money back no matter how much it is.

Hope it doesn't spoil your Christmas.

Porkypie,  Have you heard anything from anyone about your cover or had a refund? iv just spoken to the distribution center and they wont give me the number for the people they deal with, there seems to be an awfull lot of people involved in this chain first you have the caravan cover shop then the goods are sent to the distribution center from another company, think we've been done.

Chris

Hi its me again and i am feeling so much better.

 I rang the consumers advice and the chap there told me to ring the bank because the caravan cover shop where in breach of contract as i hadn't had the cover within 30 days of placing the order he said i was intitled to a "Charge Back". So i rang up the bank told them what had happened and they said yes no problem i would get a full refund even though i paid with a debit card and it was under £100. So if you are in the same position please ring your bank dont let them get away with your hard earned cash.

Chris