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Hi All

I am totaly gobsmacked. I rang a man to fix my cassette toilet last week he told me it wouldnt be a problem but didnt know how much it would be. I knew it was the pump and told him this. Also two of my neighbours on site wanted him to look at problems in their vans. Which again he agreed to. He took all my toilet apart and then told me it was the pump. which i knew. He had the part with him and said he would fix it now. went and got part from his van. I kept asking how much eventually he told me £85 which included £40 for the repair and £45 callout charge. I basicly told him to sling his hook. By law they have to tell you up front that there is a callout charge so due to his greed and wanting the callout charge off all 3 of us he never got a penny. as we didnt get it done.  I have now ordered the part off ebay for £14 and am fitting it friday with the step by step guide from thetford website. So be aware when you call anyone out get a price upfront. Has anyone else had this problem?

I have to agree with tentze, If you knew it was the pump and you could get it for £14 and the diy instructions from Thetford why not just go that route in the first place and i would have asked if there wasd a call out charge before booking the mobile engineer. Anyone that works from home nearly always have a call out charge... my sons a plumber and always tells people there is a call out charge if someone rings with an emergency call out.

                                                atb Bill