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Subject Topic: New Pennine Quartz models
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31/12/2011 at 6:20pm
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 Outfit: 
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A most interesting post, as my next unit will no doubt be a Crusader or Pathfinder, or maybe even a Quartz 6.

I just keep hanging on, in hope that Pennine, may offer "Cotton" canvas, like the earliar models, instead of only Acrylic as an option.

Don't get me wrong, I have no truck, with Acrylic, in fact I would say it is better suited to the UK climate than "Cotton".

But for hot summers down in the South of France, I would rather be under "Cotton" canvas, than Acrylic, and that goes for the awning as well.



31/12/2011 at 7:25pm
 Location: devon
 Outfit: fc plus 2 many tents
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Quote: Originally posted by Don1953 on 31/12/2011

Fantastic advice many thanks will follow your advice the next long weekend we have just to try it.

 

I noticed you said you use a porch awning what one do you recommend to fit?


there are a few on here who have done their own conversions useing the techlite 1,if you wish to buy one ready done then there is a lady named lisa who does them.she advertises in the small adds on here.

http://www.ukcampsite.co.uk/chatter/display_topic_threads.asp?ForumID=10&TopicID=250818&SearchPagePosition=1&search=porch+awning&searchMode=phrase&searchIn=Topic&forum=10&searchSort=dateDESC&ReturnPage=Search



-------------
tony
that was a lovely summer


19/7/2012 at 2:37pm
 Location: None Entered
 Outfit: Pennine Quartz 6
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Quote: Originally posted by Don1953 on 29/12/2011

I purchased my new Pennine quartz 6 folding camper from Cattrick Caravans in Yorkshire via the Caravan and Camping Show in Glasgow and to date I am not impressed with the service I have received,


I finally found Milngavie trailer centre who was willing to undertake the work in Scotland and did so to my satisfaction,




Interesting point re. the after sales service in Scotland.

I, too, purchased a Quartz 6 at the same exhibition. Some minor teething troubles but nothing that could not have been fixed quickly and easily if local service and support had been available. Unfortunately though, the nearest Pennine dealer is Catterick, who are over 200 miles away. Their first answer was to "bring it back and we will fix it" - not very practical given the distance involved and the cost in time, fuel and overnight accommodation (at least 1 day to go down, 1 day there and maybe a 3rd day to go back.)

To be fair, however, they did eventually find a local caravan dealer (Overland in Falkirk) who were most helpful and sorted everything out for us.

Pennine, meanwhile, were not interested and simply referred me back to Catterick. I don't think that they even know (or care?) where Scotland is, far less understand the difficulties that the lack of a dealer (or at least an accredited service) network poses in this area.

Similar issues with documentation, an outdated handbook that does not mention the Quartz range, is incomplete in many areas and has no proper instructions for erecting the trailer.

Nevertheless, we like our Quartz 6 very much - if only the aftersales service in this area were better.
       



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