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Subject Topic: Poor Cabanon UK support Post Reply Post New Topic
14/7/2008 at 5:38pm
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle.
View sunvalleysue's Profile View Profile   Reply to sunvalleysue Reply   Quote sunvalleysue Quote  
Joined: 20/9/2007

Diamond Member
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Forum Posts:   3509
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I contacted CGI (CabanonUK) about prices for a front box and tall annexe.Was told in no uncertain terms to contact my local dealer?Talk about  unhelpful,don't these companies want our business?

-------------
Sue & Phil
--------------------- I Love My AeroBed    


14/7/2008 at 6:27pm
 Location: Kent
 Outfit: Cabanon Jupiter
View petebod's Profile View Profile   Reply to petebod Reply   Quote petebod Quote  
Joined: 02/5/2007

Standard Member
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Forum Posts:   60

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We had the same problem with them as well. We tried to contact them about a problem with our Cabanon Jupiter but received no responce after countless phone calls and e-mails. Frustrated, sent them the same e-mail for a week asking for a responce. Finally got a reply quite bluntly saying to contact our local dealer. They wont be winning any awards for customer service.

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Nothing matters half as much as you think it does!


14/7/2008 at 8:16pm
 Location: None Entered
 Outfit: Bailey Orion 560-5
View doit's Profile View Profile   Reply to doit Reply   Quote doit Quote  
Joined: 12/1/2008

Platinum Member
Platinum Member

Forum Posts:   729

Site Reviews Total: 12
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But how did your local dealers fare?


14/7/2008 at 8:48pm
 Location: Kent
 Outfit: Cabanon Jupiter
View petebod's Profile View Profile   Reply to petebod Reply   Quote petebod Quote  
Joined: 02/5/2007

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They could'nt help with the question i wanted to ask so gave me the contact details of CGI. Eventually after lots of phoning arround found a dealer that could help.

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Nothing matters half as much as you think it does!


14/7/2008 at 10:25pm
 Location: northumberland
 Outfit: cabanon saturn trailer tent
View nohopeleft's Profile View Profile   Reply to nohopeleft Reply   Quote nohopeleft Quote  
Joined: 05/3/2007

Standard Member
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Forum Posts:   40

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Hi,

I`ve agree 100%,i`ve just got mine and i`ve tried to track down a kitchen extension.i`ve e-mailed the company that i got the trailer tent off with no help at all.

I wish i had done check the availability of extras before i bought it.

i`ve e-mailed several cabanon dealers today,but only leisure trail has offered to contact cabanon to try and track down a kitchen extension.

i got this list of dealers however.

 

 

 

 

CABANON TRAILER TENT DEALERS – 2008

ATTWOOLLS CAMPING

Whitminster, Gloucester

Tel: 01452 742233

CAMPERLANDS

Northenden, Manchester

Tel: 0161 998 8523

CAMPING INTERNATIONAL

Gillingham, Kent

Tel: 01634 577326

CAMPING INTERNATIONAL

Horsham, W. Sussex

Tel: 01403 255458

CASEYS OUTDOOR LEISURE

Belgrave, Chester

Tel: 01244 682002

CATTERICK CARAVANS

Catterick, N.Yorks

Tel: 01748 818391

CHARLES CAMPING

Blessington, EIRE

Tel : 00 353 458 65 351

DON VALLEY OUTDOOR CENTRE

Old Rossington, Doncaster

Tel: 01302 868408

DOWNSHIRE CAMPING

Banbridge, Northern Irelend

Tel : 02840 622 217

FOREST CAMPING

Wimborne, Dorset

Tel: 01202 826822

HIGHBRIDGE CARAVANS

HIghbridge, Somerset

Tel: 01278 782725

HOME COUNTIES CAMPING

Shepperton, Middx

Tel: 01932 761177

LEISURE TRAIL

Southampton, Hants

Tel: 02380 463903

MIDWEST CAMPING

Codsall, Wolverhampton

Tel: 01902 845404

MIDWEST CAMPING

Knowle, Solihull

Tel: 01564 777972

NORWICH CAMPING

Norwich, Norfolk

Tel: 01603 717600

OBI CAMPING & LEISURE

Cowbridge, Glamorgan

Tel : 01446 772498

OUTDOOR EXPERIENCE

Ashburton, Devon

Tel: 01364 652377

S & P LEISURE

Wolverstone, Suffolk

Tel : 01473 780033

TONY WILD CAMPING

Woburn, Beds

Tel: 01525 290477



-------------
mick


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15/7/2008 at 6:24am
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle.
View sunvalleysue's Profile View Profile   Reply to sunvalleysue Reply   Quote sunvalleysue Quote  
Joined: 20/9/2007

Diamond Member
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Forum Posts:   3509
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Thanks for the dealer list mick.

-------------
Sue & Phil
--------------------- I Love My AeroBed    


15/7/2008 at 8:07am
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle.
View sunvalleysue's Profile View Profile   Reply to sunvalleysue Reply   Quote sunvalleysue Quote  
Joined: 20/9/2007

Diamond Member
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Forum Posts:   3509
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After I emailed CGI back to say they were not very helpful i have just received a very sarcastic reply which said 'sorry must try harder'

-------------
Sue & Phil
--------------------- I Love My AeroBed    


15/7/2008 at 9:38am
 Location: 
 Outfit: 
View racletcharlie's Profile View Profile   Reply to racletcharlie Reply   Quote racletcharlie Quote  
Joined: 06/4/2008


Guest

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Cabanon UK are absolutely atrocious; I would vote with your feet.

Forest Camping, for example, were extremely helpful and deal directly with Cabanon France because CGI are so useless.

I wonder why Cabanon and Trigano are so rubbish with customer service, whereas Raclet, Sunncamp, Pennine/Conway etc. seem to take their responsibilities seriously?

Charlie



15/7/2008 at 4:29pm
 Location: northumberland
 Outfit: cabanon saturn trailer tent
View nohopeleft's Profile View Profile   Reply to nohopeleft Reply   Quote nohopeleft Quote  
Joined: 05/3/2007

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Forum Posts:   40

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Hi Folks,

Just got a awning extension sorted via caseys outdoor leisure,the guy on the phone`andrew` could not of been more helpful.

The item is getting sent over from france at a charge of £29.96.

I`ve found light at the end of the tunnel.

Cheers



-------------
mick


16/7/2008 at 5:00pm
 Location: Doncaster
 Outfit: Coachman VIP 575
View Helen+Chris's Profile View Profile   Reply to Helen+Chris Reply   Quote Helen+Chris Quote  
Joined: 04/2/2007

Standard Member
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Forum Posts:   37

Site Reviews Total: 38
Site Reviews 2024: 4  
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Site Reviews 2022: 5  
Site Reviews 2021: 5  
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Site Nights 2020: 6
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We found that Don Valley in Doncaster are very helpful, they also deal direct with France, we enquired about the middle extension for our Saturn, the price put us off we thought over £400 for an extra 1 and a half metres was a little to much to bear.  The extra space would have been nice but we can manage as there is only 4 of us and a dog!

Off to France next Tuesday for our 1st overseas trip, can't wait.



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16/7/2008 at 5:28pm
 Location: The Love Shack
 Outfit:  BearLake 6 and a hot water bottle.
View sunvalleysue's Profile View Profile   Reply to sunvalleysue Reply   Quote sunvalleysue Quote  
Joined: 20/9/2007

Diamond Member
Diamond Member

Forum Posts:   3509
Tent Reviews:   2

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
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We go to Don Valley quite a lot,yes they are very good and helpful.All these extra's are not cheap.Have you shopped around for a better price,I know they can vary from dealer to dealer.

                         Sue.



-------------
Sue & Phil
--------------------- I Love My AeroBed    



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