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Topic: Pennine difficulties

ianemmerson@talktal

05/11/2009 at 11:25pm
Location: north east england
Outfit: Pathfinder

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Has anyone experienced difficulties obtaining Pennine parts ? and if so how did you resolve these ?

My Pathfinder has been with a dealer for the last 8 weeks awaiting Pennine to supply a tensioner pole.

racletcharlie

06/11/2009 at 7:01am
Location:
Outfit:

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I thought Howard had sorted that out?

Is it worth phoning up pennine and (gently) pointing out the obvious hole in their customer service skills?

I say gently because there was a thread on the caravan forum of someone who phoned up bailey and gave them a right mouthful for not sending a shower tray to the dealer, and it turned out they had and the dealer was being lazy and pretending it hadn't turned up yet.

Charlie

steer_2001

06/11/2009 at 7:36am
Location: Lichfield Staffordshire
Outfit: 2004 Pimped Pennine Pathfinder

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Why has your camper had to go in to a dealer? A tensioner pole isn't a permanent fitted part.

Pennine rarely respond to emails but they do eventually answer the phone if you call. Personally I have found them to be a nightmare regarding the supply of parts and their long leadtimes and high courier costs

Call them and tell them that what is going on!

ianemmerson@talktal

06/11/2009 at 10:38am
Location: north east england
Outfit: Pathfinder

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Thanks for your replies,

My camper was their for other work which has been completed although still awaiting the pole they ordered which despite call from both themselves and me Pennine havent supplied.

We have had to give up 2 weekends away due to their reluctance to give a straight answer and is now becoming frustrating

hoedown

06/11/2009 at 2:25pm
Location: Kent
Outfit: Autosleeper Executiv

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We have found Pennine to be helpful and quick. We phoned and spoke to a nice lady called Barbara, who obtained a new zip for us within the week. She then called to say it was ready and as we were dubious about the post put it on to the next delivery to Camping International within a couple of days. We have now collected it from them (and no postage or delivery charge) So they are not all bad. It is better though to phone rather than to email.

-------------
The Travelmoores

Claydoncamper

06/11/2009 at 2:49pm
Location: Bucks
Outfit: Used to have a Pennine Fiesta

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Yeah I had to ring them about a flexible window pole and the woman I spoke to was really good.

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