Message Forums

Hi, Does anyone else have poor experiences from Discover leisure.

We bought a Pennine pathfinder from their Darlington branch last August and within 2 weeks it was in their workshop for repairs to the water supply for over 3 months !!.

When it was returned and due to the winter it was stored until March this year. upon checking it following the winter we discovered that some of the work they had claimed to have done was clearly not complete.

They at first denied they had not completed the work , claiming that it would have been tested before returning to me.

Eventually they accepted responsibility and parts were ordered.

Parts still not here and horrendously poor communication from the branch with all my communications being with their head office now. Lots of false promises.

I know Dicover and Pennine dont appear to get on but the parts are not necessarily pennine parts so their should be no delay

I have now had the camper for 9 months during which time nearly 5 months have been spent not fully complete and working.

Has anyone else experienced problems with Discover ?

Would also be interested to hear peoples views on how to handle the situation ?

We bought a van from them in Somerset a while back. It came with a warranty but they never could provide the warranty document because they were waiting for documents from their new service provider.

The manager wrote to me to say the warranty would continue until they provided the document. 18months  later they have not provided the document. I still have the letter- its still under warranty.

When we bought the van they repaired in minor leak in the rear roof vent without quibble and a tap was frost damaged. They replaced this also free of charge.

I have no complaints.

At least your Discover is still operating!

They closed all their branches here in the south, leaving many of us without a dealer. Their service was not good and neither was the work done when we had our van serviced.

I would not buy a tent peg from them and I find it difficult to believe that they are still in business. Avoid!!!!

The company is in serious financial difficulties after borrowing a lot of money to expand, just before the "credit crunch".  They lost around £17 million last year.  They laid off a load of staff, closed poorly performing stores & slashed the number of lines they sold.  The one at Darlington when it was Barrons used to have loads of FCs & TTs on display, now hardly any.  The one at Birtley was brilliant when it was Tyneside Caravans, now a shadow of its former self.  Hope you get the camper sorted before they go bust.

Steve.

We had a bit of trouble with Discover too last year.bought a Conway Crusader off them and some bits were missing. (we weren't the only customers this happened too either!) In the end the very nice people at Pennine sorted it all out for us (there is a reason they don't get on with Discover!) We bought our brand new Crusader for a knock down price when they wre selling a lot off.  Sales advice and service wise I would think twice about buying anything off them...and the salesman who served us was so rude I complained about him.

Quote: Originally posted by febe3 on 21/5/2010

---

We had a bit of trouble with Discover too last year.bought a Conway Crusader off them and some bits were missing. (we weren't the only customers this happened too either!) In the end the very nice people at Pennine sorted it all out for us (there is a reason they don't get on with Discover!) We bought our brand new Crusader for a knock down price when they wre selling a lot off.  Sales advice and service wise I would think twice about buying anything off them...and the salesman who served us was so rude I complained about him.

---

You are wasting your time complaining. Gets you absolutely nowhere.

I can't believe people still deal with them particularly manufacturers who must be worried that their bills won't be paid.

Hi,I have just bought a 2007 Pennine Fiesta folding camper from Discover at Burtree (Darlington). 

The water supply pipe was disconnected at both ends under the sink, so flooded the camper.

Discover say they will repair the leak  under warranty but I am wondering if it would be better not to take it back to them, but to pay to get it sorted somewhere else.  

The other problem is that the battery has been removed and so far  it has been impossible to find a leisure battery which will fit the small and strangely  shaped battery compartment.   Has anyone any ideas?

Thanks

Jan

We no longer own a FC, but when we did we had very good service from Casey's just outside of Chester.

A small family firm - always very helpful

Update.  Parts arrived last week and fitted ok, only to find that Discover had fitted the wrong bulk head water connectors , so still unable to have a fully working camper.

Another argument and again they accept responsibilty and camper returned to them today at my request so that they can hopefully finish the job they started last september and return to me a fully working camper.

They have told me it will be all working and ready for me to collect on friday !!

Given that any parts in the past they have  ordered from pennine average about 6 weeks to arrive ( so they say) i am not building my hopes just yet.

What an absolute joke this outfit is and i would strongly disuade anyone from using the Darlington outfit, on each occasion i have been i have had to wait whilst they deal with other irate customers first.

Quote: What an absolute joke this outfit is and i would strongly disuade anyone from using the Darlington outfit, on each occasion i have been i have had to wait whilst they deal with other irate customers first.

---

---

On a positive note, they do turn work away.  I had my camper serviced there once when it was Barrons, to be told by Discover that they wouldn't do it.  I'm pleased really now the facts are known.

Steve.