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Subject Topic: what customer service pennine?!! Post Reply Post New Topic
31/8/2011 at 11:29am
 Location: midlands
 Outfit: tent
View febe3's Profile View Profile   Reply to febe3 Reply   Quote febe3 Quote  
Joined: 13/1/2007

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Gold Member

Forum Posts:   309
Tent Reviews:   1

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Just a little rant about the TOTAL lack of customer service I have received from Pennine this year.  They are just not interested in the problems I have had with my Conway Crusader, ignore e mails and in short are not very customer orientated, at least with me!  I even wrote to the managing directer, who didn't even bother to acknowledge my letter.  Not a good advert for after sales at all, unless you are about to or just have, bought one of their expensive all weather folders.  Am even considering going over to the dark side and getting a sardine tin instead...


31/8/2011 at 2:26pm
 Location: None Entered
 Outfit: trigano chantilly
View fatbloke28's Profile View Profile   Reply to fatbloke28 Reply   Quote fatbloke28 Quote  
Joined: 23/4/2007

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Forum Posts:   1441
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i found the same with kampa ,happy to flog you their stuff but turn their back when it goes wrong


31/8/2011 at 2:37pm
 Location: 
 Outfit: 
View andcow's Profile View Profile   Reply to andcow Reply   Quote andcow Quote  
Joined: 09/3/2010


Guest

Forum Posts:   1550

Site Reviews Total: 5
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how old is your Crusader?


31/8/2011 at 4:52pm
 Location: Southampton
 Outfit: Elddis Magnum 505 Conway Countryman
View homebird2003's Profile View Profile   Reply to homebird2003 Reply   Quote homebird2003 Quote  
Joined: 19/7/2006

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Forum Posts:   2094
Tent Reviews:   2

Site Reviews Total: 20
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Am I right in thinking that they close down for a couple of weeks during the summer?  Might explain why they haven't responded.  Mind you, when I emailed them a couple of times the replies I got were very brief & unhelpful.



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Homebird


31/8/2011 at 6:05pm
 Location:  Surrey
 Outfit: 2004 Crusader Peugeot 406 HDi136
View Sterling 1999's Profile View Profile   Reply to Sterling 1999 Reply   Quote Sterling 1999 Quote  
Joined: 16/5/2006

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Forum Posts:   712

Site Reviews Total: 1
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Sorry to answer in there favour,but at easter on my way back from Swanage we stopped for a break and discovered the catch for the battery box had broken & the door was flapping in the breaze so I phoned Pennine to ask if it was available,7 days later it arrived free of charge. Can't get better than that can you.

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If it ain't broke don't try to fix it!


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31/8/2011 at 7:22pm
 Location: Essex
 Outfit: Lunar Delta TS 2017
View clbewi's Profile View Profile   Reply to clbewi Reply   Quote clbewi Quote  
Joined: 20/8/2004

Diamond Member
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Forum Posts:   2525

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I emailed them about a bike rack for our new Crusader and had a reply next day.


31/8/2011 at 7:30pm
 Location: Swansea
 Outfit: 2017 Benimar Mileo
View devil99qa's Profile View Profile   Reply to devil99qa Reply   Quote devil99qa Quote  
Joined: 13/9/2010

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Forum Posts:   121

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My recent experience is very positive.  Spoke to them direct, with their sales manager calling me after leaving an on line message on thier website.  

Told him the problem and within a few days had a replacement sent first class with no cost to me.   Also offered me the opportunity to take the unit to their base to rectify any other problems.

So to balance out the complaints of the original post, all I can say is that they did themselves proud in dealing with my issue.  Can't ask for more than that.

 

  



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Paul


31/8/2011 at 7:30pm
 Location: Hertfordshire
 Outfit: Various tents
View davek0974's Profile View Profile   Reply to davek0974 Reply   Quote davek0974 Quote  
Joined: 30/8/2006

Gold Member
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Forum Posts:   284

Site Reviews Total: 8
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I rang them once to ask how to tie the front panel up on our new to us Pullman 535, the girl id not know and made no attempt to find out either, I was not impressed.


31/8/2011 at 7:58pm
 Location: midlands
 Outfit: tent
View febe3's Profile View Profile   Reply to febe3 Reply   Quote febe3 Quote  
Joined: 13/1/2007

Gold Member
Gold Member

Forum Posts:   309
Tent Reviews:   1

Site Reviews Total: 7
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Well, up until now customer service was good...when our camper was under a year old.  Now it's over a year old they don't want to know.  I wouldn't mind but a reply would have been nice :-(  Not over impressed with build quality to be honest, but perhaps I'm expecting too much having only owned tents before now...


04/9/2011 at 4:31pm
 Location: kerry ireland
 Outfit: pennine fiesta
View kezstead's Profile View Profile   Reply to kezstead Reply   Quote kezstead Quote  
Joined: 20/6/2010

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Forum Posts:   28

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my experience with them has been excellent , after buying a fiesta seccond hand 1990 model i needed instructions for the awning and wanted to buy plastic connectors for inside cabin cetral pole , a few days later i received all in post with no charge , i cant fault the customer service .


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05/9/2011 at 7:04am
 Location: Cumbria
 Outfit: Horizon 8 quechua p.u icarus 600
View dancinglilly's Profile View Profile   Reply to dancinglilly Reply   Quote dancinglilly Quote  
Joined: 15/5/2009

Gold Member
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Forum Posts:   497

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Some good points, some bad points it might have something to do with which staff are on at the time of communication.
Amy

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Im itching to get pitching
;)


05/9/2011 at 8:41am
 Location: flint north wales
 Outfit: swift challenger 480se 2002
View the black fox's Profile View Profile   Reply to the black fox Reply   Quote the black fox Quote  
Joined: 15/5/2011

Diamond Member
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Forum Posts:   1615

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hmmm i suppose it depends who you get through to ,i wanted a new roof lining for my 92 pullman and they were recently selling some off in there sale .my initial e/mail got a quick response of no nothing will fit .i however followed it up with another e/mail with more specific details and received a phone call from there sales dept and the girl went and asked someone who obviously knew what they were at ,and we had it two days later .they really do need someone there to answer the phone properly though .i hate the idea of leaving a message and waiting for a return call that they do


05/9/2011 at 9:23am
 Location: anglesey
 Outfit:  Outwell Wolf Lake suncamp vario 6
View adrianaxle's Profile View Profile   Reply to adrianaxle Reply   Quote adrianaxle Quote  
Joined: 15/7/2007

Platinum Member
Platinum Member

Forum Posts:   556
Tent Reviews:   3

Site Reviews Total: 2
Site Reviews 2024: 0  
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Site Reviews 2021: 0  
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i have had the opposite,i bought a cover for my pathfinder,had a problem with it,so emailed pennine.they rang me back the next day with a fix to the problem,couldn't fault them at all

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it wasn't me,honestly



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