Home Log in or Register

Message Forums

Welcome Guest

Reception - All Forums

Trailer Tents and Folding Campers

Topic: what customer service pennine?!!

febe3

31/8/2011 at 11:29am
Location: midlands
Outfit: tent

View Profile

Quote

Joined: 13/1/2007

Gold Member

Forum Posts: 309
Tent Reviews: 1

Site Reviews Total:	7

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Just a little rant about the TOTAL lack of customer service I have received from Pennine this year. They are just not interested in the problems I have had with my Conway Crusader, ignore e mails and in short are not very customer orientated, at least with me! I even wrote to the managing directer, who didn't even bother to acknowledge my letter. Not a good advert for after sales at all, unless you are about to or just have, bought one of their expensive all weather folders. Am even considering going over to the dark side and getting a sardine tin instead...

fatbloke28

31/8/2011 at 2:26pm
Location: None Entered
Outfit: trigano chantilly

View Profile

Quote

Joined: 23/4/2007

Platinum Member

Forum Posts: 1441
Tent Reviews: 2

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

i found the same with kampa ,happy to flog you their stuff but turn their back when it goes wrong

andcow

31/8/2011 at 2:37pm
Location:
Outfit:

View Profile

Quote

Joined: 09/3/2010

Guest

Forum Posts: 1550

Site Reviews Total:	5

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

how old is your Crusader?

homebird2003

31/8/2011 at 4:52pm
Location: Southampton
Outfit: Elddis Magnum 505 Conway Countryman

View Profile

Quote

Joined: 19/7/2006

Diamond Member

Forum Posts: 2094
Tent Reviews: 2

Site Reviews Total:	20

Site Reviews 2024:	1
Site Reviews 2023:	0
Site Reviews 2022:	1
Site Reviews 2021:	2
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	2

Site Nights 2024:	2
Site Nights 2023:	0
Site Nights 2022:	4
Site Nights 2021:	8
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	2

Am I right in thinking that they close down for a couple of weeks during the summer? Might explain why they haven't responded. Mind you, when I emailed them a couple of times the replies I got were very brief & unhelpful.

-------------
Homebird

Sterling 1999

31/8/2011 at 6:05pm
Location: Surrey
Outfit: 2004 Crusader Peugeot 406 HDi136

View Profile

Quote

Joined: 16/5/2006

Platinum Member

Forum Posts: 712

Site Reviews Total:	1

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Sorry to answer in there favour,but at easter on my way back from Swanage we stopped for a break and discovered the catch for the battery box had broken & the door was flapping in the breaze so I phoned Pennine to ask if it was available,7 days later it arrived free of charge. Can't get better than that can you.

-------------
If it ain't broke don't try to fix it!

clbewi

31/8/2011 at 7:22pm
Location: Essex
Outfit: Lunar Delta TS 2017

View Profile

Quote

Joined: 20/8/2004

Diamond Member

Forum Posts: 2523

Site Reviews Total:	15

Site Reviews 2024:	2
Site Reviews 2023:	1
Site Reviews 2022:	2
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	12
Site Nights 2023:	5
Site Nights 2022:	14
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

I emailed them about a bike rack for our new Crusader and had a reply next day.

devil99qa

31/8/2011 at 7:30pm
Location: Swansea
Outfit: 2017 Benimar Mileo

View Profile

Quote

Joined: 13/9/2010

Silver Member

Forum Posts: 121

Site Reviews Total:	10

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

My recent experience is very positive. Spoke to them direct, with their sales manager calling me after leaving an on line message on thier website.

Told him the problem and within a few days had a replacement sent first class with no cost to me. Also offered me the opportunity to take the unit to their base to rectify any other problems.

So to balance out the complaints of the original post, all I can say is that they did themselves proud in dealing with my issue. Can't ask for more than that.

-------------
Paul

davek0974

31/8/2011 at 7:30pm
Location: Hertfordshire
Outfit: Various tents

View Profile

Quote

Joined: 30/8/2006

Gold Member

Forum Posts: 284

Site Reviews Total:	8

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

I rang them once to ask how to tie the front panel up on our new to us Pullman 535, the girl id not know and made no attempt to find out either, I was not impressed.

febe3

31/8/2011 at 7:58pm
Location: midlands
Outfit: tent

View Profile

Quote

Joined: 13/1/2007

Gold Member

Forum Posts: 309
Tent Reviews: 1

Site Reviews Total:	7

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Well, up until now customer service was good...when our camper was under a year old. Now it's over a year old they don't want to know. I wouldn't mind but a reply would have been nice :-( Not over impressed with build quality to be honest, but perhaps I'm expecting too much having only owned tents before now...

kezstead

04/9/2011 at 4:31pm
Location: kerry ireland
Outfit: pennine fiesta

View Profile

Quote

Joined: 20/6/2010

Standard Member

Forum Posts: 28

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

my experience with them has been excellent , after buying a fiesta seccond hand 1990 model i needed instructions for the awning and wanted to buy plastic connectors for inside cabin cetral pole , a few days later i received all in post with no charge , i cant fault the customer service .

dancinglilly

05/9/2011 at 7:04am
Location: Cumbria
Outfit: Horizon 8 quechua p.u icarus 600

View Profile

Quote

Joined: 15/5/2009

Gold Member

Forum Posts: 497

Site Reviews Total:	2

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Some good points, some bad points it might have something to do with which staff are on at the time of communication.
Amy

-------------
Im itching to get pitching
;)

the black fox

05/9/2011 at 8:41am
Location: flint north wales
Outfit: swift challenger 480se 2002

View Profile

Quote

Joined: 15/5/2011

Diamond Member

Forum Posts: 1615

Site Reviews Total:	1

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

hmmm i suppose it depends who you get through to ,i wanted a new roof lining for my 92 pullman and they were recently selling some off in there sale .my initial e/mail got a quick response of no nothing will fit .i however followed it up with another e/mail with more specific details and received a phone call from there sales dept and the girl went and asked someone who obviously knew what they were at ,and we had it two days later .they really do need someone there to answer the phone properly though .i hate the idea of leaving a message and waiting for a return call that they do

adrianaxle

05/9/2011 at 9:23am
Location: anglesey
Outfit: Outwell Wolf Lake suncamp vario 6

View Profile

Quote

Joined: 15/7/2007

Platinum Member

Forum Posts: 556
Tent Reviews: 3

Site Reviews Total:	2

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

i have had the opposite,i bought a cover for my pathfinder,had a problem with it,so emailed pennine.they rang me back the next day with a fix to the problem,couldn't fault them at all

-------------
it wasn't me,honestly

In order to post a reply you will need to register, or if already registered please log in here

Prev Next
Quick Links - All Forums - Trailer Tents and Folding Campers - Top of Page

Printable version

Latest News, Discounts and Competitions see all...

4286 Visitors online !

Free UKCampsite.co.uk Window Sticker - Recommend to Friend - Add a Missing Campsite

[Message Forums] [Caravan Sites & Camping] [Company Listings] [Features / Advice] [Virtual Brochure] [Shop!]
[Reception] [Competitions] [Caravans & Motorhomes For Sale] [Event Diary] [Contact Us] [Tent Reviews]

Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024