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Hi

We have just purchased a new Triganno Odyssee.  After putting it up for the 2nd weekend a split in the seams has appeared in the corner.  I have rung the dealer and they have said we could post the canvas back for repair.  Does anyone know my consumer rights?  I am not really comfortable with a repair (surely this is far too early for a fault in the seams).  Also taking the canvas off seems quite a job.  We live a long way from the dealer. 

What would you ask the dealer?

Hi

Thanks for these posts.  The trailer was bought one month ago and was brand new.

It was bought on a debit card.

We have been tent camping for over 20 years and even our cheap tents never split - even in gales.  Is it "normal" for these seams to go?   We were really enjoying our first dabble with trailer tenting, but this has really soured it.  Are they this delicate?  We didn't even have that bad weather. I think the CAB is a good idea.

Thanks again.

It's just the stiching.

i'm affraid this can happen,when you think how much stiching there is on this things it is bound to happen.i know this does not help you.

as said above they are intitled to offer a repair,and to be fair it is only the stiching that needs doing.are they offering to have the canvas picked up?if not i would be insisting on this.

i suppose your only over choice would be to return the unit to them,but they can still just take the canvas off and restich.so you would have to go and collect again.

hope it works out.

Quote: Originally posted by the black fox on 20/9/2011

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if you bought it on a debit card it should be a visa debit ,and therefore will probably be covered by them .get in touch with them ,try your bank first .

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Visa Debit is not covered by the same guarantee as Credit Cards. They are essentially the same as if you'd paid by cheque.

Hi

They are asking us to take the canvas off and send it to them.  But I'm not happy with that,  I should imagine it's quite a struggle and I don't have much room at home to do it. 

abbo