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Subject Topic: Our new motorhome needs new gear box
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Personpepe63
14/8/2015 at 9:17pm
 Location: Shropshire
 Outfit: Toyota Granvia (Wellhouse) View pepe63's Profile View Profile   Reply to pepe63 Reply   Quote pepe63 Quote  
Joined: 30/9/2007

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sarahk...

If you haven't already done so, you need to get some proper legal advice on this...at  least to see where you stand.

Forums are great but for serious stuff like this, that has been going on for months,you need proper, "qualified"   advice.

 

 

 

 

 

 

 


PersonSarahk
16/8/2015 at 6:24am
 Location: Lincolnshire
 Outfit: Bessecarr 494 motorhome View Sarahk's Profile View Profile   Reply to Sarahk Reply   Quote Sarahk Quote  
Joined: 24/6/2002

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I am taking legal advice since the dealer has advised me they will eventually fix the vehicle but any claims I have to make personally with fiat direct and gave me there phone number !

They claim the delays are getting the parts from Italy and the ferry strikes!

Unsure on the swift part of the vw I guess they expect me to just accept it takes months to supply parts for there new vehicles !


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Personmarkm49uk
19/8/2015 at 5:37pm
 Location: Hull
 Outfit: None Entered View markm49uk's Profile View Profile   Reply to markm49uk Reply   Quote markm49uk Quote  
Joined: 11/7/2004

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Reject the vehicle as it is clearly unfit for purpose - I would not accept a new gearbox in a brand new vehicle. Unless they offer serious amounts of compensation I would not entertain keeping the vehicle. Do not allow the dealer to fob you off.


Personchiefwhitehand
19/8/2015 at 5:53pm
 Location: None Entered
 Outfit: Pilote Galaxy 25MX View chiefwhitehand's Profile View Profile   Reply to chiefwhitehand Reply   Quote chiefwhitehand Quote  
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I know how you feel, we just bought a Talbot express off Ebay said in good condition, on the way home smell of burning oil or clutch not sure which but made me feel really ill.
Yes you guessed right bloke we bought it from does not want to know, so now it looks like it's going to cost a lot of money. Should have known better than to trust someone on ebay but you think people are genuine.


Personmagnolia
19/8/2015 at 6:24pm
 Location: North Yorkshire
 Outfit: None View magnolia's Profile View Profile   Reply to magnolia Reply   Quote magnolia Quote  
Joined: 31/5/2004

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Mark - I was just about to suggest rejecting the vehicle as not fit for purpose. Need a legal brain on this one.

Some info clicky


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PersonSarahk
19/8/2015 at 9:32pm
 Location: Lincolnshire
 Outfit: Bessecarr 494 motorhome View Sarahk's Profile View Profile   Reply to Sarahk Reply   Quote Sarahk Quote  
Joined: 24/6/2002

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Still no van! They advised us yesterday they had now got the part. Nothing today. Guess we need to chase them again tomorrow.

They seem to feel we can't reject the vehicle. It's a month now and summer nearly over

Fed up beyond words


PersonThe Geologist
14/9/2015 at 4:36pm
 Location: 
 Outfit:  View The Geologist's Profile View Profile   Reply to The Geologist Reply   Quote The Geologist Quote  
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As others have said - put it in writing to the dealer a letter rejecting the vehicle and request politely your money back in full. If they refuse to accept your rejection, then go to the County Court and speak to the clerks who will advise you what paper work to complete and pay the fee. The dealer will be sent details of your action, and a date will be set by the court to which either they have to attend or they settle your claim. Failure to attend means automatic judgement in your favour. Then they have to pay up, and if they don't - well then you just escalate the claim to the High Court - cost £60.00, then the Sheriffs of the High Court (now known as High Court Enforcement Officers) will attend without giving any notice that they are coming. Then the defendant either pays up or the sheriff's will seize goods and take them away to be auctioned - at which point in 99% of cases the dealer suddenly pays up.

It doesn't matter what vehicle or goods you buy - your contract is with them and them alone not the manufacturer - the dealer claims back the cost of repairs etc from the manufacturer. The manufacturer will rightly refuse to deal with you telling you to see the dealer.



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