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 Topic: Faults with brand new motorhome
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12/11/2017 at 9:23pm
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Dealers like that I would imagine are few and far between now David. However we think we have found one.
We bought our first van, brand new, and went in at what was then termed 'entry level' just in case we found out Motorhoming was not for us. We had previously owned both boat and caravan. We kept that van for 3 years, and continued to visit shows etc. during that time. We kind of fell in love with our next van, an expensive Autosleeper. All bells and whistles. We had a little wait for the new one, 3 weeks or so. We were offered a good price for the one the sold us previously, and we did agree the price we would pay for the new one. (We had seen one advertised at a knock down price) they matched it. So we said that we would bring in the old one, and they could have it for sale on their forecourt straight away. It would give them 2 or 3 weeks to sell it. When we got to our dealer with the van, we were given a letter to take away with us. It said that van such and such was our property and that it was with them for an interim period for them to sell it or not. We asked what's this all about and (similar to you) they said, the van is yours until we get your new one in. Only then does it become 'ours'. It was a very honest and I will say refreshing experience to have. We realised then, just like you, we were not being cheated in anyway whatsoever. I never even thought about going out of business, ceasing trading, or anything like it. When we arrived to pick up the new one, we took back the letter for them to destroy.
Needless to say, our next new van came from them also. Would that all dealers were made this way. Another thing with dealers.....check how long they keep their staff. Ours are the same old faces since 2008.
Ju15...good luck with your MH problems. I do so hope things turn around for you.
Post last edited on 12/11/2017 21:27:10
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Fish like a matchman <*))))><
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12/1/2020 at 4:08pm
Location: Bridlington
Outfit: MobilVetta KYacht 80
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I purchased a K Yacht 80 in April of 2017, problems started within 2 miles of Marquis (Dinington) Engine management light on, max speed 20mph on what felt like 2 cylinders. Corrected by Fiat Worksop, apparently the ECU had never been set at all, obviously a pre delivery inspection hadn’t been carried out. On second collection some three day’s later, the “mechanic” thought this would be a good time to check wheel nut tightness, Hmmm…Three days in and the shower waste leaked into the main living area and into the electrical box. Neither of the two T.Vs worked as the co-axial cabling was connected incorrectly on all points. The cupboard curved door adjacent to the entry door fell off as Mobivetta don’t fit it correctly, putting screws end on into the door, it splits, obvious to most but not them. The wardrobe door fell off following a new wardrobe end panel being fitted. The T.V lifter fell apart and following a new assembly being fitted the new one fell apart too, on the way home from Marquis. Central locking contacts on entry door require cleaning daily or locking doesn’t work on that door. All in a total of 97 faults have been corrected by me either redone correctly following visit to Marquis under warranty or directly by me without informing them, pointless contacting them, do it yourself, fortunately I trained as a mechanic with Mercedes Benz many years ago, this obviously enables me to have an excellent knowledge of motor vehicles some 35 years in the trade, a country mile away from todays “technicians” who sadly are not mechanics.
1st Habitation check by Marquis and the vehicle was returned exactly as it went in, with one serious fault…They left the gas flue access point open, which allowed gas fumes into the lounge area.
So all in all, thrown together by idiots, sold by staff who don’t give a damn and if returned to dealer, Marquis…well what can one say…AVOID.
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7755ian
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