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Hi,

Have looked through the warranty with mine and it says

"in order to maka a claim of a defect, you must contact tomtom by email during the warrenty period via www.tomtom.com to explain the defect and to obtain a return materials authorization number (RMA) if necessary"

It goes on to say that the tomtom must be returned to the address provided by tomtom before 180 days is up.

Hope this helps,

Kate

when I had a problem with my 910 ( actually it was the screen mount) I just e-mailed them with the problem and proof of purchase and they sent me the new part out FOC

I also know of a friend who had a problem with their tomtom and they e mailed tomtom and was sent instructions on where to take the unit for exchange.

hope this helps.