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Hmmn they have been chasing us for our business for a few weeks now.............against what I have felt for some time now, I encouraged Hubby to give them a second chance (I believe everyone deserves that LOL) anyway we told them to ring us in half an hour to discuss a habitation service plus the Fiat side as we were having dinner..............guess what no one rang back, nothing changes.

In the end we rang them back, no one answered the phone. I am now sticking with Camper UK who give polite and excellent service everytime and are now able to service Swift/Fiat best of all they bother to answer the phone.

We won't ever buy from Brownhills again.

Quote: Originally posted by blatchatter on 07/11/2009

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..appear to be living up to their old reputation.

I ordered and paid for a new rear light cluster on Wednesday for my Hymer. I had arranged to pick it up from the Hymer showroom at Preston today because we were passing. Guess what? it wasn't there. I had hoped to fit it this weekend so that I can get the motorhome off my drive.

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I must say we have had no problem with Hymer uk at Preston.We have had a lot of parts posted to us and also have picked parts up from them we always go through the parts department which is about 1 ml on from the showroom.We were there for 3 hrs one day getting parts ordered and advice on how to sort a problem outrselves ,they spent all this time with us and were so helpfull.Nothing was a problem to them.They also email or phone us to say when parts have arrived usually take about 2 weeks if they have to order them from Germany.We usually deal with Darren or john really nice guys.We have never picked up anything from the showroom.

 Val

bats..that's sound very similar to the carry on that we've also had/having with Discover...

I'd always said that I wouldn't buy from a dealership again(..and if I did,it'd have to be one that's local).

However,we've just done a deal on a vehicle with Highbridge,which is some 3 hours away from us!?!..  (..only hope that we don't end up regreting it..)

After buying two motorhomes from Browhills [ some people never learn ! ] I can only say, If your looking for after care, understanding , fairness, etc.

      Try anywhere but here you can"t go wrong nobody is this bad!!!!!!!!!!!

Noodle...well it sounds as if Discover are consistent if nothing else!...

I thought that it was just us they didn't want to ring back?!? ....

Shambolic at best...!

We've had the same problem with Discover since early June when our local branch went kaput.  We have a leaking autostop valve and a badly cracked rooflight glass, they managed to repair our damaged rear bumper but it's split again. They've just had the other parts in from Italy but guess what - the rooflight they ordered hasn't got any glass in it! How stupid is that!

I've phoned them on average 10 times a week and almost every time was told "someone will call you back" but no-one ever did. Even the top branch manager at Delamere promised religiously to phone us back and never did. Finally I managed to get the help of a young lady in the service dept. called Helen who has helped. At last we are getting somewhere.

I wouldn't recommend them to to change a light bulb in the van as they're such an incompetant ignorant lot. We tell everyone to steer clear.