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Subject Topic: FINALLY!!!!!!! Post Reply Post New Topic
31/7/2010 at 7:14pm
 Location: sunderland
 Outfit: rollerteam pegaso 181 motorhome
View sandram9898's Profile View Profile   Reply to sandram9898 Reply   Quote sandram9898 Quote  
Joined: 12/7/2006

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Hi,

I posted a few months ago about a replacement table we were promised, when we purchased our motorhome 15months ago.  Well.....................................

After 300 phone calls, 2 wrong tables, about 1000 lies from Caravan dealer and part suppliers, we have finally received our replacement table which we were promised would take 12 weeks to supply in April  2009, Well done Triango and Discover, Birtley. Your service was excellent!!!!!!!!

Just be aware that when purchasing a Motorhome, and the dealer promises you that they will replace something, just to get you to part with £25,000 once they have took it, you become a joke to them.

I would seriously have to think about buying from this company again.

I am wondering can anyone beat 15months for a spare part?

 

Sandra.



31/7/2010 at 8:16pm
 Location: Somerset
 Outfit: Bedford TK Motorhome
View Lucym886's Profile View Profile   Reply to Lucym886 Reply   Quote Lucym886 Quote  
Joined: 02/5/2010

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No, I can't beat that! But I am glad you have got your table! Unfortunately some companies do just take your money and run, we are just £ signs to them, all smiles while they are reeling us in, then thank you very much goodbye!

Anyway enjoy your new table!

Lucy x



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01/8/2010 at 12:30pm
 Location: Shropshire
 Outfit: Toyota Granvia (Wellhouse)
View pepe63's Profile View Profile   Reply to pepe63 Reply   Quote pepe63 Quote  
Joined: 30/9/2007

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Glad you've finally got it sorted..!

We had a great deal of trouble with Discover(2 different branches!)...and I wouldn't buy so much as a tent peg from them again! 



01/8/2010 at 5:06pm
 Location: 
 Outfit: 
View Mick S.'s Profile View Profile   Reply to Mick S. Reply   Quote Mick S. Quote  
Joined: 18/8/2004

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Its not so much the companies, as the individual attitudes of the folk who work for them.
I had problem or two with my 'van id got from Discover York.
The first bloke who dealt with the first problem was efficiency personified.
The second bloke who 'dealt' - NOT, with the second problem could not give a stuff, and even started avoiding my calls.
I contacted the first bloke in frustration and desperation, and he sorted it all inside a week. This is after his 'mate' had p####d about for the best part of two months.

Even so, my van will never go back to this company for any warranty repairs/problems, unless they are of the severest form, as i think they are generally incompetent in the service they provide.



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