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Hi everyone.  I bought a new Rapido 7090+ at the NEC Show two years ago.  I wont name the company but oh how I wish I could.  I have won two county court judgements against them despite their barrister, solicitors and four adjournments.  What an ordeal for two simple straightforward breaches of contract (i.e. a £30 radio instead of the top of the range Pioneer specified in the Rapido brochure and a clip awning instead of the Zip awning ordered and paid for - and confirmed in writing).

My problem though concerns the alarm fitted at the time of purchase.  I have never quite got to grips with it and Phantom must repeat my phone number in their sleep because of the number of times they have to ring me.  However I now believe that it cant all be my fault.  Does anyone know a specialist alarm company who would check it out and refit it if necessary.  The instructions refer to the Alarm fob to set it in various ways but I dont have a separate alarm fob, just the vehicle fob which operates the alarm too.  I am happy to travel but I am in South Wales/Bristol area

Sorry to disappoint but I am called Mary but the site wouldn't accept that as a user name so I have used the name of my Italian Spinone instead.  He is a big boy but a complete wuss so cant use him as a weapon.

I wouldnt trust the dealer concerned anywhere my vehicle.  Its a pity these liars, cheat and thieves cant be named to stop other unsuspecting people being cheated.  I stuck to my guns because I know the Sale of Goods Act inside out and knew I was right but their bullying tactics and intimidation was really difficult to deal with.  Their costs alone to fight the case was at least five times of the amount I claimed.

Anyway, thanks for your suggestion - I hope someone uses that approach with them someday.

Hi,

Might I suggest Van Bitz in Taunton, Somerset.

Eddy Jones the proprietor might be able to help, he runs an alarm company.

Tassie 

Thanks everyone - what a site.  Am now sorted.  I contacted  Sigma who recommended Auto Motive Control from Bristol.  Rang them on Wednesday afternoon at 5 and they were at my house at 8.30 the following morning.  Brilliant service.

And yes, it is a combined system that works from the vehicle key - I will have to keep the instructions with me at all times I think.  My brain doesn't want to retain even simple information these days!!

Thanks again to you all