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 Topic: Fitting a CD Player 1996 Duetto
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10/9/2012 at 7:36pm
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Unbelievable Halfords customer service at it's best, a bit of a long story but a warning worthy of note!
Drove our 1996 Transit Autosleeper the 51 miles to the Halfords Super Store at Bangor North Wales to ensure the right cd player harness adapter could be bought, or ordered for onward delivery to me in Barmouth. They did not have one in stock, but could order one at a cost of £42 and they could not post it, so I would have to return to collect it even though it would mean a 102 mile round trip.
The store person suggested I ordered online as I did to buy my cd player in the first place. She gave me the part number and store code, for which I was grateful.
Returned to Barmouth, and immediately went to Halfords.com, found said adapter discounted from £14.99 to £3.99 as it was a clearance item, and guess what................collect in store only!!!!!
So, I telephoned customer services to explain my dilemma, but they said that it could not be delivered as it was a "collect in store item only" due to it being a clearance item. Even though I said that I was not buying it because it was a clearance item, but that it was necessary to fit the cd player I had previously bought online from Halfords, the answer was still that it had to be collected in store. I even said that I would pay the full price of £14.99 plus postage costs, but still the answer was NO. Even arguing the point that the store which had the part in stock would have to post it to Bangor, so why couldn't they post it direct to me? NO!
I asked for the phone number for a store which had one in stock, and whether they would be willing to send it in the post............the answer was NO, they can not offer that service, but I could have the phone number. Arghhhh !!!!
So, I have ordered the very same part number off the internet for the princely sum of £22 including postage, but this is still less than the cost of fuel etc to travel the 102 miles to collect from Halfords in Bangor.
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