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Subject Topic: swift broken door Post Reply Post New Topic
PersonGilly1966
25/7/2013 at 9:15am
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Hi anyone who can advise
have a swift sundance 620fb nine months old and only used 5 times. The door wouldn't open and handle has a crack in it, took back to dealer and swift originally going to send out new parts, but dealer said could fix and only needed new handle. Now swift refusing to send part as said it is wear and tear and want to charge us £350 to mend (5 times used).What do we do now as no one interested and going away on holiday next week!!!!!!!!!   


Personblongs
25/7/2013 at 10:21am
 Location: Goole
 Outfit: CI Carioca 656 View blongs's Profile View Profile   Reply to blongs Reply   Quote blongs Quote  
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I think Swift have their own dedicated forums at http://www.swift-talk.co.uk/ so you may wish to post in there and you can probably find some people in management to escalate the issue to.


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PersonGilly1966
25/7/2013 at 3:45pm
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Hi
thanks have spoken to someone on the site who is going to help, but also visited dealer again and are now willing to replace and fight our case. People power it works, but didn't get a replay from swift customer care what care!!!!!


Persontyreman1
25/7/2013 at 10:43pm
 Location: South Wales (gods country)
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Your contract is with the dealer,that's who you gave your money to and that's who should be fixing it and then sorting it out with Swift himself.


Personpath20
26/7/2013 at 4:35pm
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Wear and tear in nine months!! Rubbish!! It's still under warranty.
Swift backing out again!! If no joy tell them you will have it repaired, pay for it and then take it to the small claims court.They won't have a leg to stand on.



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