Home Log in or Register

Message Forums

Welcome Guest

Reception - All Forums

Motorhomes and Campervans

Topic: Next course of action

Klingon2me

25/7/2013 at 2:24pm
Location: Derbyshire
Outfit: Motorhome

View Profile

Quote

Joined: 07/4/2013

Standard Member

Forum Posts: 2

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Hi All

Having recently purchased a motorhome from Brownhills of Newark, I have had a number of issues with them. The vehicle is 12 months old and came with 8 problems that in my opinion should have been spotted when they did the PDI.

It has been back to them twice, once for a two week period, and still is waiting for the last item to be rectified.

The customer service level has been extremely poor and the Customer Service manager has admitted they have problems but refused me any form of compensation for the time and travel in getting the machine back to them.

Any suggestions on how to persuade them to compensate me would be welcome.

grahamand brend

25/7/2013 at 3:42pm
Location:
Outfit:

View Profile

Quote

Joined: 22/6/2009

Standard Member

Forum Posts: 29

Site Reviews Total:	7

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

You have every right to compensation. Just google sale of goods. Act and having read that then quote it to them.
FIT for PURPOSE for a reasonable time still applies even though it is second hand, providing you did not sign a disclaimer saying sold as seen

-------------
Home is where you park it

Campervan and Motorhome Insurance - Special Discount for UKCampsite.co.uk members

Special Discount for UKCampsite.co.uk members on Campervan and Motorhome Insurance. Get 5 star rated cover and big savings - for a quote simply click Online Quotation

Ina

25/7/2013 at 6:08pm
Location: Lancashire
Outfit: Coachman 460 VIP; VW Tiguan

View Profile

Quote

Joined: 31/7/2003

Diamond Member

Forum Posts: 3243

Site Reviews Total:	35

Site Reviews 2024:	2
Site Reviews 2023:	8
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	2

Site Nights 2024:	8
Site Nights 2023:	22
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	6

Unfortunately Brownhills don't have a good reputation, you only have to look at some of the forums on the internet, specifically Motorhome Forums!

Doesn't help you now that you have bought from them, but I agree with the above post relating to the Sale of Goods Act. Good luck, and above all, I hope that all the problems will be put right to your satisfaction and you will be able to use the motorhome for what it is intended!

-------------
Ina

Klingon2me

25/7/2013 at 7:05pm
Location: Derbyshire
Outfit: Motorhome

View Profile

Quote

Joined: 07/4/2013

Standard Member

Forum Posts: 2

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Many thanks Ina and Grahamandbrend. Will check it out. The bottom line is that I would not like anyone else to buy from them without knowing what they can be like.

wineciccio

25/7/2013 at 8:43pm
Location: Liverpool
Outfit: IH TIO R

View Profile

Quote

Joined: 23/10/2007

Diamond Member

Forum Posts: 1989

Site Reviews Total:	1

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

I KNOW EXACTLY WHAT THEY ARE LIKE, ONCE BITTEN TWICE SHY, I WOULD NOT BUY FROM THEM IF YOU PAID ME!!!, I ALMOST LOST MY LIFE IN A RAPIDO ON MY WAY BACK TO CROWTHORNE BERK'S AFTER PICKING UP THE CAMPER, DUE TO FRONT BRAKE PADS DISINTEGRATING ON ME ON BOTH SIDES.

-------------
wineciccio

In order to post a reply you will need to register, or if already registered please log in here

Prev Next
Quick Links - All Forums - Motorhomes and Campervans - Top of Page

Printable version

Latest News, Discounts and Competitions see all...

4797 Visitors online !

Free UKCampsite.co.uk Window Sticker - Recommend to Friend - Add a Missing Campsite

[Message Forums] [Caravan Sites & Camping] [Company Listings] [Features / Advice] [Virtual Brochure] [Shop!]
[Reception] [Competitions] [Caravans & Motorhomes For Sale] [Event Diary] [Contact Us] [Tent Reviews]

Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024

UKCampsite.co.uk
2024 Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder