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Subject Topic: brownhills Post Reply Post New Topic
Persondjnight.1
03/8/2013 at 7:50pm
 Location: barnsley
 Outfit: burstner nexxo 740 View djnight.1's Profile View Profile   Reply to djnight.1 Reply   Quote djnight.1 Quote  
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Brownhills have been awarded Rapido export dealer of the year. Shame there after sales team are not as good as the sales team, we e-mailed them three weeks ago over a warranty issue with our van still waiting for a reply.
dav/jan.


PersonIna
04/8/2013 at 3:16pm
 Location: Lancashire
 Outfit: Coachman 460 VIP; VW Tiguan View Ina's Profile View Profile   Reply to Ina Reply   Quote Ina Quote  
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There are lots of negative reports on 't internet. Seems they are very good at selling motorhomes, but woe betide you if anything goes wrong!

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Ina


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PersonVal0712
04/8/2013 at 6:22pm
 Location: Angus Scotland
 Outfit: Mclouis Glen 363 View Val0712's Profile View Profile   Reply to Val0712 Reply   Quote Val0712 Quote  
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Quote: Originally posted by djnight.1 on 03/8/2013
 we e-mailed them three weeks ago over a warranty issue with our van still waiting for a reply.
dav/jan.


Although i agree this is totally unaceptable, what is wrong with a good phone call?

just my tuppence worth17



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live life to the full!


Persondjnight.1
04/8/2013 at 9:13pm
 Location: barnsley
 Outfit: burstner nexxo 740 View djnight.1's Profile View Profile   Reply to djnight.1 Reply   Quote djnight.1 Quote  
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Already tried the phone call method, no one ever available at the moment the usual answer. Our issues are not major ones just things that should be put right under the warranty. The main issue we have is the fact that three days into a European trip the habitation water pump failed, had to locate a Truma dealership, purchase a new pump and install it. We have the receipt for 75 euros what it cost and we feel its only fair that we should be reimbursed.

davjan


PersonIna
05/8/2013 at 9:22am
 Location: Lancashire
 Outfit: Coachman 460 VIP; VW Tiguan View Ina's Profile View Profile   Reply to Ina Reply   Quote Ina Quote  
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Yes, you should get that reimbursed. We bought a Hymer from Marquis last year, it had a 3 year warranty when we got it, and whilst in France the starter motor failed! Must say Marquis were very good, we got in touch with them via email, they rang us back straight away, told us to do whatever was necessary, keep the receipt and on our return they'd reimburse us. In the event a new starter motor was required which we paid for (ouch €575!!) They were as good as their word and we got a cheque back in no time.

Hope you get it sorted.

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Ina


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Personsite-snooper
05/8/2013 at 12:40pm
 Location: cheshire
 Outfit: Auto-Trail Arapaho View site-snooper's Profile View Profile   Reply to site-snooper Reply   Quote site-snooper Quote  
Joined: 08/11/2005

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Oh my every time I hear the name Brownhills I get flashbacks of the apalling after sales and servicing dept, we bought a 2008 autotrail from them with many teething problems and we lived 90 miles away from their Newark centre. On many occasions our m/h was booked in we arrived and they didnot complete the work on time , we ended up going direct to Autotrail at Grimsby to get the repairs done..

We have recently purchased another Autotrail from Spinney Motorhomes of Holmes Chapel where we have had  first class service17

 



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