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 Topic: motorhome failures under warranty
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20/9/2016 at 2:07pm
Location: Shropshire
Outfit: Toyota Granvia (Wellhouse)
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Spitfire.
If you haven't already done so, as well as using email(which can get overlooked, not passed on? etc)I would recommend putting everything in writing(all faults, timeline, all rework to date, dates of all phone calls etc) and I'd be directing it to a named, senior management member, via recorded delivery.
Presumably you have already sort advice from the likes CAB and Trading Standards, to see where you stand?
We had a 2007 Compass Avantgarde(at 2 years old?)and at that time we found Explorer Group, and the appointed dealer(s) in our area, shambolic..
(Countless unreturned calls and loads of..."sorry he's not at his desk...we don't seem to have a record of your case...sorry we ordered the wrong part.." type stuff).
We had the van assessed for rework at the selling dealership's workshop, only to call in several weeks later to find it all closed down!.
So we had to start the whole process again at another "appointed" dealer.
None of the faults were as major as yours sound(having said that the outer panels were corroding in places, so "major" enough for a 2 year old van!)but we never did get it sorted to my satisfaction.
(..and they didn't even attempt to get around to sorting some of the "faults"..to be honest it think they were just beyond the workshops' capability).
So good luck with it all.
(but don't let it consume your life  ).
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