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Subject Topic: Refund of a Deposit Post Reply Post New Topic
Personlinzi317
19/3/2020 at 10:10pm
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Hi, I am after a little advise please
I placed a deposit down on a brand new motorhome over the telephone on the 27/2/20, After confirming via telephone that I could come up and complete the sale and collect on the same day as this was a 6 hour round trip i didn't want to be doing it twice.
This was agreed, there was no signing of a contract and no mention that the deposit was none refundable, So i placed a £2,000 deposit, after taking my deposit I heard nothing from the company and I had to chase them to get a delivery date off them, They stated that It would not be possible to complete in one day I would have to travel up for the paper work side of things then go back up another day to collect the van. I refused and stated that I couldn't afford to take two days off work to get this sorted. after a conversation with a sales rep at the company who spoke to me like a piece of sh*t i cancelled the order on the 3/3/20 at 13.27 I emailed them to cancel and asked for a refund at !7.56 the same evening they emailed me over an order form for me to sign and send back I refused to sign this and again stated that I was no longer going ahead with the sale.
today 19/3/20 I have received a letter in the post stating that I can either:
allow the company to keep the deposit as I breached the contract (I never signed a contract)
accept £2'000 credit note valid until December to be put against another motorhome, (I have already gone out and purchased another vehicle)

Where do I stand legally Have they got a right to keep my deposit? or am i entitled to the deposit back in my account not in credit note.

Thank you for taking the time to read any advise greatly received


PersonMisterB1959
19/3/2020 at 10:19pm
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i think you should looking for legal advice not well meaning comments on a forum. of course someone making the comments may have faced something similar and may be offer to some sort of insight into how they resolved it, but you really do need to take legal advice asap.


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PersonColin21
19/3/2020 at 10:27pm
 Location: East Herts
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I would suggest you seek proper legal help or contact citizens advice. You will get a lot of peoples' advice on here and I would imagine most of us aren't legally trained. I know I'm not.


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Best Regards,
Colin


PersonCapt Lightning
20/3/2020 at 7:47am
 Location: Turriff Aberdeenshi
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Yes, you must seek proper advice, but having a daughter who qualified as a solicitor, I believe some points are...

1. An Oral contract is generally legal if it meets certain requirements.
2. If it was accepted that the transaction could be completed in one day, this may be seen as a condition of the contract and therefore it was the seller who had breached this.
3. Similarly, if the question of the deposit was never discussed and agreed, it could not form part of the contract.

But, seek proper advice - initially the CAB or many solicitors will give a free initial consultation.   

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Two drifters off to see the world.

I'm tired of reality, so I'm off to look for a good fantasy.


PersonMarshmallowqueen
20/3/2020 at 8:49am
 Location: Nottinghamshire
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The Citizens Advice Consumer Service number is 0808 223 1133.

This is the number for free consumer advice or to bring a matter to the attention of trading standards. This number is now free when calling from mobiles or landlines. The relevant trading standards teams are notified for where the trader is based and where the consumer lives.   

The previous number of 03454 04 05 06 will remain active for a few more months before being switched off. I believe there is a message on this number telling people of the alternative free number.


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Persontango55
20/3/2020 at 12:57pm
 Location: Lichfield
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Try this website below as I had a minor case resolved only last year. It's free from MoneySavingExpert.com
Please come back with the results as it will help other members of the forum.


Here


Persondaveyjp
20/3/2020 at 2:42pm
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Act in haste, repent at leisure.

There is a contract. Offer, acceptance and consideration have all been met.

However it was a conditional contract in that you paid based on a deal in a day.

The problem is with nothing in writing you may have to go through a formal recovery process and have to prove what was agreed in front of a Judge. Always bearing in mind winning doesn't guarantee payment.


PersonCapt Lightning
20/3/2020 at 3:26pm
 Location: Turriff Aberdeenshi
 Outfit: Romahome R30 Dimens View Capt Lightning's Profile View Profile   Reply to Capt Lightning Reply   Quote Capt Lightning Quote  
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However, unless it was explained clearly beforehand, it sounds as if the non-refundable deposit was not agreed as a condition of the deal.

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Two drifters off to see the world.

I'm tired of reality, so I'm off to look for a good fantasy.


PersonDavid Klyne
20/3/2020 at 9:35pm
 Location: Milton Keynes
 Outfit: Bailey Alliance 66-2 Motorhome View David Klyne's Profile View Profile   Reply to David Klyne Reply   Quote David Klyne Quote  
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Are you sure its a genuine dealership? There have been a few scams around recently.

David



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