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 Topic: Rejection of New Motorhome
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13/8/2020 at 6:11pm
Location: Lancashire
Outfit: None Entered
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We rejected our new caravan at twelve months old. We had repeatedly had to take it back time and time again for little faults. When it went in for its twelve month service they found damp under a rear window. That was the final straw. We told them we wanted to return it as it wasn't fit for purpose.They obviously said no at first. Eventually after a lot of hassle and after asking for the name and address to send solicitors papers to they took it back.
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13/8/2020 at 7:40pm
Location: STH YOR k S
Outfit: IMPERIAL SPORTSHOMES i600 PVC
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lots of advice on google like this https://www.stephensons.co.uk/site/news_and_events/servicenews/motor_home_faults
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do it to day it might be too late tomorow
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14/8/2020 at 9:55am
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Have you got your dates right as it went for its habitation check one month after purchase?
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14/8/2020 at 10:12am
Location:
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"The company stated I cannot reject after this time as I would have to prove that it was defective on collection in March 2018".
From the OP's original post.
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XVI yes?
As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.
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14/8/2020 at 11:11am
Location: North Essex
Outfit: Caravelair Alba 400
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Chausson is owned by Trigano the massive French motorhome & caravan maker. I guess the supplying UK dealer name begins with M & is also owned by Trigano so all in house.
If you go on Trigano website you can email them in English about warranty issues. From what you say the issue appears to be about a leaking door seal not water ingress into body structure. I think you will find that body panels are closed foam structure & floor is plastic so cannot soak up water like old type wooden frame body structures.
Repair should be possible for an operative with sufficient skill. I would suggest before entering any costly legal process you should really have a go at Trigano. Email them & phone their French factory. They will have somebody who can speak English.
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Every day should be a holiday!
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14/8/2020 at 2:47pm
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not sure if this helps you or not, but if you have used your credit crd to pay for any part even just the deposit then you can ask them to get involved in this although i think the time scale isnt on your side
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14/8/2020 at 2:55pm
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Quote: Originally posted by katyoxoo on 14/8/2020
YES you are quite correct collection date was April 2018 first habcheck May 2019 .
IThankyou kind sir
In my defence I’m 74 and pretty upset . With this whole episode
No problem as I am almost there. We rejected a caravan when it was 11 months old. If the motorhome is on finance it is a whole new ball game as it is the finance house that is responsible for the MH. Did you have complaints within the first six months regarding the issue?
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07/9/2020 at 12:30pm
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Quote: Originally posted by marg6 on 14/8/2020
not sure if this helps you or not, but if you have used your credit crd to pay for any part even just the deposit then you can ask them to get involved in this although i think the time scale isnt on your side
S75 only covers up to £30k and I am sure the motorhome costs a lot more than £30k I wonder if the OP will come back and update us?
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via mobile 13/8/2020 at 3:13pm
