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Subject Topic: New vehicle problems
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Personsaxo1
19/8/2020 at 6:24pm
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I've had several emails from dealers asking if I want to sell my motorhome because the demand for new and used motorhomes is outstripping supply.
saxo1


Personorkney2015
08/6/2021 at 11:17pm
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Hi Ive got same problem I collected my new 2021 auto trail F62 on 19/5/21 from www.tottingtonmotorcompany.co.uk
Manchester, M26 2ZS
as soon as I was on M62 spanner light came on and off all 120 mile trip home then next day I bought a gas bottle as Tottington did not have one for me to buy and when I installed and found a gas pipe leaking a lot as well as a water leak and other faults I contacted tottingtons who said we did a pre delivery inspection they said I will have to return vehicle for repair of leaks I said cannot return due to I'm working and have bad anxiety due to spending 50k on motorhome which is not safe to use ! I asked if they could send somebody to me to do repairs of the leaks but they said NO we are not insured to come out ! and after paying someone to have engine codes read on my drive they found 15 codes ! 1 code P029D9B said number 1 injector leaking do not drive can cause engine damage ! so booked into local ford main dealer for today 8/6/21 took in at 8.30 am at 9.30am garage rang said cannot do repair he said this is a common problem all 4 injectors need replacing and as tottingtons had not registered my vehicle with ford ! so no warranty claim until they do he said you need to ring where you bought motorhome from and tell them which I did then garage rang again to say they need to see the V5 document in my name asap so left work and took v5 straight down, motor home still stuck in the ford garage tonight with no news on progress then when it comes out I have a choice of take back within 30 days for full refund under not fit for purpose 2015 (water leaks and gas leak or ME PAY for the the leaks to be repaired locally as I cannot drive 240 miles round trip and wait all day for them to fix leaks and broken wood under seat, so much for buying a NEW £50,000 motorhome which I cannot use I also sent a email to AUTO TRAIL said they won't send anyone out they said take it back to supplier great after sales service from both
what would you do keep and repair or return for a full refund The Consumer Rights Act 2015


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PersonLukeledge
via mobile 09/6/2021 at 8:30am
 Location: Scotland
 Outfit: Adria Compact 590SP View Lukeledge's Profile View Profile   Reply to Lukeledge Reply   Quote Lukeledge Quote  
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Personally if a fault light came on whilst driving away from the dealer I would turn round and take it straight back and tell them to get it sorted, the same with any other issues on a brand new vehicle. If more than a minor fault or two go straight to refund.


Personiank01
09/6/2021 at 9:20am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
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It is the responsibility of the supplier to resolve the issues and not for you to go running around the country getting the vehicle repaired. Take it back to the supplier and tell them it is THEIR responsibility to sort out the issues otherwise you will be requesting a full refund plus compensation for missed holidays.
Unfortunately due to shortage of units rejecting will b e like water off a duck's back but having to pay compensation also may cause them to pay a bit more attention! On the compensation angle best to get legal advice. Also if the unit is on finance notify the finance house immediately as they own the vehicle.


Personbilly
via mobile 09/6/2021 at 10:14am
 Location: North Essex
 Outfit: Caravelair Alba 400 View billy's Profile View Profile   Reply to billy Reply   Quote billy Quote  
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Presumably the object the exercise is a motorhome to use not a protracted dispute & no motorhome ?

So suggest the Ford garage do the warranty work on the engine & then take motorhome back for faults to be fixed. While a water & gas leak should not happen on a new van they sound easy fixes.

In any warranty there will be a disclaimer that prevents compensation for loss of use.

-------------
Every day should be a holiday!


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Personiank01
09/6/2021 at 6:11pm
 Location: Worcestershire
 Outfit: Buccaneer Cruiser View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
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Quote: Originally posted by billy on 09/6/2021
Presumably the object the exercise is a motorhome to use not a protracted dispute & no motorhome ?

So suggest the Ford garage do the warranty work on the engine & then take motorhome back for faults to be fixed. While a water & gas leak should not happen on a new van they sound easy fixes.

In any warranty there will be a disclaimer that prevents compensation for loss of use.


It is the responsibility of the supplier to organise the MH to Ford and not the consumer. It is also their responsibility to take it there and collect it for balance of faults to be be corrected.
Your last statement is incorrect as you can claim compensation for loss of use if the consumer was not able to take holidays etc. We were paid out compensation for lost holidays when we rejected a caravan at 11 months!


Personbilly
via mobile 09/6/2021 at 7:26pm
 Location: North Essex
 Outfit: Caravelair Alba 400 View billy's Profile View Profile   Reply to billy Reply   Quote billy Quote  
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It depends what Orkney wants. If he wants his money back then he can reject it. Then he will not have the motorhome he wanted & probably little prospect of sourcing a similar vehicle for the summer.

My suggestion would be a solution if he wants a vehicle. If it is at the Ford garage then let them fix it then take it to the motorhome dealer to rectify what sound like easily fixable issues. If all this can be resolved within a reasonable time scale then all good.

Otherwise if he is totally disillusioned & no longer wants a motorhome then he can reject it. As for compensation it would depend on the wording in the motorhome warranty & the attitude of the dealer.

-------------
Every day should be a holiday!


Personiank01
10/6/2021 at 8:00am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
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Quote: Originally posted by billy on 09/6/2021
It depends what Orkney wants. If he wants his money back then he can reject it. Then he will not have the motorhome he wanted & probably little prospect of sourcing a similar vehicle for the summer.

My suggestion would be a solution if he wants a vehicle. If it is at the Ford garage then let them fix it then take it to the motorhome dealer to rectify what sound like easily fixable issues. If all this can be resolved within a reasonable time scale then all good.

Otherwise if he is totally disillusioned & no longer wants a motorhome then he can reject it. As for compensation it would depend on the wording in the motorhome warranty & the attitude of the dealer.


Either way it is NOT the responsibility of the consumer to do all the running around and the OP has the law on his side and can claim compensation for the time spent running around when it is the supplier that should be doing the running around.
As for compensation it does not depend on the wording of the warranty as legislation over rides any silly warranty. Also legislation over rides any dealer attitude. We have got the T shirt!


Personbilly
via mobile 10/6/2021 at 1:28pm
 Location: North Essex
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Well of course it is the dealer’s responsibility & the advice offered earlier to turn around & take it straight back as soon as the warning light came on was the best suggestion but too late.

Orkney has explained the situation as it is now & I am offering up a suggestion if he still wants a motorhome to use ASAP. Call it damage limitation.

Otherwise he can reject it which I’m sure will be equally bothersome & the result will be no motorhome.

So perhaps Ian you could offer Orkney detailed advice as to the most pain free way to reject it & get compo to make up for the disappointment of not having a motorhome to enjoy.

-------------
Every day should be a holiday!


Personiank01
10/6/2021 at 2:08pm
 Location: Worcestershire
 Outfit: Buccaneer Cruiser View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
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Quote: Originally posted by billy on 10/6/2021
Well of course it is the dealer’s responsibility & the advice offered earlier to turn around & take it straight back as soon as the warning light came on was the best suggestion but too late.

Orkney has explained the situation as it is now & I am offering up a suggestion if he still wants a motorhome to use ASAP. Call it damage limitation.

Otherwise he can reject it which I’m sure will be equally bothersome & the result will be no motorhome.

So perhaps Ian you could offer Orkney detailed advice as to the most pain free way to reject it & get compo to make up for the disappointment of not having a motorhome to enjoy.


It is up to the individual, but in our case we rejected our caravan at 11 months and then had to wait a couple months for delivery of another caravan. It was worth the wait as we are very happy with our current caravan.



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