Message Forums

Quote: Originally posted by mzzy on 18/4/2023

---

Thanks everyone
So the watch is back at samuels now.
They say nothing they can do about the price (£160) as Tissot quoted the price.
Tissot obviously did an all singing/dancing repair to cover themselves.
Samuels say as Tissot are the manufacturer of the watch, problem is for them to sort.
Tissot say they simply carried out samuels instructions to fix the watch.
Head office customer service, which are not customer service, as they have told me to sort it myself!
So I have just sent yet another email to Tissot, saying the watch must if been faulty for the glass to come off in the first place!
Obviously I’d of taken it back as faulty in first place had my son not tried to help by getting it repaired.
It’s all a nightmare and a good chance now, we will never go to pay the £160 because it’s only £40 less than a new watch 😭

---

Quote: Originally posted by Mitchamitri on 19/4/2023

---

When you bought the watch the contract was between you and H Samuel, not between you and Tissot. Regardless, such contract is superseded by H Samuel acting as the "seller" for the repair, which makes them liable for the repair - you shouldnt be talking to Tissot unless it is Tissot you are paying.   If you are paying Samuels your legal contract is with Samuels.


   http://tradingstandardsblog.co.uk/who-is-liable-for-faulty-goods-the-retailer-or-manufacturer#:~:text=The%20answer%20to%20this%20is,liability%20to%20fix%20the%20item.

---