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 Topic: Courier Choice
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15/5/2014 at 11:04pm
Location: Isle of Mull
Outfit: 2 x Outwells Kairos 400 Caranex
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I live on Mull and therefore are caught out by ludicrous (and some really are!) delivery charges. Like many who live in these places, we all check delivery charges before ordering, especially after the serious investigation with CAS started two years ago. More recently, they have been surveying businesses in Scotland’s more remote or wrong post code areas regarding couriers – don’t know details, but it might be worth having a word with Citizens Advice Scotland to see if any couriers come out better than others.
Keeping to the camping thing, Camping world don’t charge any extra for goods delivered here and after contacting Taunton Leisure, they arranged for goods to come via RM at a cheaper cost. Referring to a recent thread on Corelle plates, world kitchen was going to charge a fortune for delivery (and didn’t reply to my email about other options – they are now on my “don’t touch them with a barge pole” list for lousy customer service) but I’ve had a wonderful resolution to my problem from another company saving me over £8 on delivery charges.
If you are doing regular deliveries to the locations mentioned and obviously dependent on size/weight, etc., If it’s under 2kg, use RM – particularly if you’re concerned about delivery. Ask any potential courier company how they deliver to remote areas. Do they simply deliver to a main distribution centre for Scotland, say Glasgow, and then use local couriers to do the last bit? (Just like RM do the last bit for all the postal firms – Ukmail is a disaster, BTW – and indeed, will do Parcelforce deliveries). Many local courier services used are reliable BUT the problem with big firms doing this, particularly with tracking, is that the big firm using tracking says the goods are delivered once it hands it over and if the goods don’t appear, they wash their hands of it. I’ve had that happen personally three times but fortunately the firms I’d bought the goods from were prepared to have a go on my behalf; on all three occasions, my order was languishing in the main courier’s warehouse waiting until they had enough goods to merit a delivery to my area! So check that out
Something else to bear in mind is that no-one expects next day delivery; nor, to be honest, do we expect most goods – excepting things of high value or goods to be installed such as cookers/washing m/cs – to be signed for. Most of my orders are simply left inside my unlocked front door or on the doorstep. I don’t even have a letterbox! Ferries break down; weather intervenes and it only takes a major accident to cause hours of delays – if not a couple of days. With weather and ferry issues it can be as long as a week and that’s okay so long as we’re able to know where our order is.
In my personal experience, avoid Citylink, Yodel, Fedex. I’ve not had experience with Hermes. DPD and Parcelforce are okay.
Sorry about long post and I’d like to say a thank you that you’re considering your customers.
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" When I die I don`t want my life to flash before me in an instant, I want it to be a 3 hour epic !"
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