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Quote: Originally posted by kopte4ever on 23/1/2015Its amazing how many people dont see it from the retailers side of the fence. Ok i agree all returns / postage charges should be found on the website.

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But to expect retailers to pay for returns costs as well as outgoing costs for a change of mind is silly. Depending on the size of the item if we had to do that then most buisness would run at a loss. As people would abuse the returns procedure.

Lets say you purchase an item for £15 + £3.00 postage then costs yourself £5 to return with royal mail, that means the retailer has to refund you £8 in just postage costs that they will never get back, That would put most buisness out.

I think customers need to relise, if you want to see it go to a shop. Its your choice to buy online.

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