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Quote: Originally posted by Bonzo007 on 23/3/2014Quote: Originally posted by VangoMan02 on 23/3/2014Poor management / supervisory skills filters down to the shop floor. I work in customer service (phone based and while I don't condone the attitude of the lady in the clothes store I have to say that the attitude of some customers leaves a lot to be desired. I regularly come across people who think the world revolves around them and they're the most important person on the planet. While I do my best to resolve their problems (and I'm successful in 98% of cases) I don't deserve to be threatened and sworn at. This seems to becoming a more regular occurrence and in my opinion a reflection of society in general. If I get customers who insist on attacking me personally I put the phone down on them, end of story. Oh and Vangoman02 is correct about management. Poor management at the top filters all the way down through the company, at least it does where I work. Thankfully I will be leaving soon so I won't have to put up with short sighted penny pinching management much longer. So next time you want to have a pop at someone when you have a problem just take a minute to compose your complaint. I will do my best to help a polite, articulate customer. Swear and shout at me and you go to the bottom of the pile! 
Well said, I myself am more inclined to bend over backwards to help people who are calm, rational and reasonable.
Someone the other day told me I was like a pile of cat sick because I was not able to do what they wanted - I really didn't know what to say to that one, so I laughed at them to which they called me something much worse.
I mean, come on, a pile of cat sick - what are you, 6yrs old?
PS never start a conversation with "I'm not very happy" instantly puts peoples backs up and they stop listening.
How about " I have an issue, and I am really hoping you can help me. OK, tell me all about it"
To the OP, my favorite line to use in those circumstances goes like this: (and is said with a smile) "you have a very unfortunate manner about you, but congratulations for still being employed, can you point out your manager to me please"
I was once in my local Tesco when a girl behind the counter threatened to take a customer outside and "drop her" thats probably the worst customer service I've ever witnessed - she doesnt work there anymore
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As a child my families menu consisted of two choices: take it or leave it.
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Topic: Customer service
