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Subject Topic: Help broadband confused
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PersonFrancais
25/8/2017 at 9:35pm
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I don't see how they can increase the £22.99 cost during the 18 month contract, surely that would be a breach of contract.


PersonBob61
26/8/2017 at 12:24am
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Quote: Originally posted by Francais on 25/8/2017
I don't see how they can increase the £22.99 cost during the 18 month contract, surely that would be a breach of contract.


Unless you are on a fixed rate it can be increased. If you read the small print it explains that the rates can be increased but you will be notified in advance and may cancel the contract without penalty if you don't like it providing you tell them you want to cancel within 30 days of receiving notification of the increase (or words to that effect).



Post last edited on 26/08/2017 00:34:29


PersonFrancais
26/8/2017 at 9:34am
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Well that's fair enough if they advise you there is going to be an increase and you have the opportunity to exit from the contract without penalty.

Factoring in the £50 I just got from Plusnet, brings the cost down to £20.21 per month and with my firm giving me £15 per month towards my broadband, that brings the net cost to me, down to £5.21 per month.

That's pretty good for unlimited broadband c/w landline and mobile phone calls for free evenings and weekends, midweek daytime phone calls I make from my firms mobile phone so no cost to me.

I am more than happy with the end result, and glad that I switched to Plusnet from Sky.


PersonBob61
26/8/2017 at 2:19pm
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That is very good and almost worth going back to work for

My Fibre Broadband with guaranteed speeds of 34mbps (or I can get out of jail free) plus Anytime International phone calls will cost me £37 a month. Due to all the hassles I have been having I also recently bought a new smart phone package costing £9.99 a month just in case I lose internet and need to get online.

So...just to wind you lot up is costing me a fortune


Personbrianconwy
29/8/2017 at 10:25am
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Pleased with our fibre to the premises set-up. Not cheap but 73mb/s downstream and 20mb/s upstream with no dropouts its worth it for us.

The old copper line was poor. We are far from the exchange and had problems with the line to the house. There was a connector in the line which just happened to be hanging in the bottom of a loop, so collected rainwater. Apart from line attenuation and poor signal/noise with the copper line there is the problem of contention ratio which causes slowing at peak times.

"Once your broadband signal leaves your home it joins a line connecting your neighbours and others to the web; so the more people using it at once, the slower it can become. A contention ratio of 50:1 (typical for ADSL broadband) means there are up to 50 people on one connection."

ISPs also prioritise traffic so file downloads take second place to Skype etc.


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PersonBob61
29/8/2017 at 11:51am
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Very interesting Brian, thanks. Unfortunately we can't get fibre to the premises here but we have fibre to the cabinet which in my case is just down the road, I can see it from my front gate.

I have always thought that the problem in my case was the copper wiring going from my home to the cabinet. I have tried to trace it but it gets lost among all the other telephone and electricity cables stretched from pole to pole along my road.

After complaining vehemently to my provider, Origin, they did eventually send out an engineer to my house who discovered there were two copper cables entering my property from the telegraph pole, an old one which was in use and a newer one which wasn't connected to anything. He swapped them over so I now have the newer cable and he also updated the master socket in the house...sadly it made no difference whatsoever.

I guess replacing all the old copper cable running to the cabinet from all the properties, which must be ancient by now, would not be considered for financial and labour reasons so I guess we are stuck with it.

At the moment my 'up to' 38mbps connection with Origin is running at 25mbps. John Lewis have given a guaranteed minimum speed of 34mbps...I won't be holding my breath!


Personbrianconwy
30/8/2017 at 8:50am
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Fibre to the cabinet would have been fine for us. The cabinet and pole is ten yards from our front drive. The original copper cable ran underground but had a problem some years ago and we were asked if we wanted to have the concrete drive dug up or have the cable taken from the pole to the house. We settled on the latter. The problem turned out to be where they had run it under the eaves and used a connector. This would have been ok if it had been fastened properly but it ended up dangling and exposed to the weather with the connector at the bottom of the dangling loop. Before fibre our download speed was 3.5mb/s on a good day.


PersonPaul_B
30/8/2017 at 7:14pm
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One of the best ways to check speed is through BT wholesale


PersonBob61
30/8/2017 at 11:47pm
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Quote: Originally posted by Paul_B on 30/8/2017
One of the best ways to check speed is through BT wholesale


Yes, it's good...I've gained a whole megabit per second


PersonBob61
31/8/2017 at 5:20pm
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Well, the changeover to John Lewis went without a hitch this morning and at the moment my broadband seems to be running at about 37.65mbps...that is almost maximum. The upload is a bit pathetic at about 1.7mbps but I am not too fussed about that.

It is strange though that when I do a speed check on one checker it shows me as having Plusnet and on another it shows me as having BT Global services...no mention of John Lewis anywhere and I vowed years ago never to go back to BT

At the moment I am pretty impressed with John Lewis or whoever they may be...British help desk with English speaking staff who seem to know what they are talking about and explain well, and so far when phoning I haven't had to wait more than a minute or so...well worth the extra money at the moment


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PersonBob61
01/9/2017 at 12:44pm
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I don't belieeeeeeve it! My broadband is still running at 37.65 mbps. The maximum is only 38mbps. Wonders will never cease!


Persontheball2008
01/9/2017 at 5:45pm
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Hi,
Not sure if this helps anyone, but as we are currently touring Europe for the next 18/24 months (sold our house) we have taken out Mifi with three, which is costing us £17 month for 20 GB. We have had it since end of May and it has not let us down yet.
I also have taken out a contract sim only, for £13 a month which gives me loads of minutes and text's and 12GB a month.

-------------
sueb


Personbrianconwy
01/9/2017 at 6:00pm
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I have just changed my three contract - £7 for unlimited minutes and texts, with 8GB data.

I couldn't get this for my daughter as she wasn't already on their network but for £12 she gets the same but with 12Gb data.


PersonPaul_B
01/9/2017 at 8:55pm
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Quote: Originally posted by Bob61 on 30/8/2017
Quote: Originally posted by Paul_B on 30/8/2017
One of the best ways to check speed is through BT wholesale


Yes, it's good...I've gained a whole megabit per second


Its good for another reason, they don't monitor your computer usage for advert purposes like some of the other speed check sites,

I'm pleased you've got the internet sorted


PersonBob61
01/9/2017 at 9:07pm
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I use an adblocker so not too bothered - lol. In all seriousness though I am finding the BT Wholesale speed checker is giving me a good 1mbps faster than any of the other speed checkers. One check this afternoon gave me over 39mbps which makes me a little suspicious that it's not too accurate.



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