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Quote: Originally posted by macquatic on 29/6/2012

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I'm with Plusnet and have been for years. IMHO they're the best ISP on the market.
Get in touch with them. UK call centre and will be very helpful in my experience.

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Before Plusnet I was with BT and although I had an awful time with their billing which is why I changed, at least they provided a good and reliable internet and phone connection.

Ever since joining Plusnet I have had slow and intermittent connection and since moving house (in the same area) it has become even worse and I am now getting lots of background noise on the phone.

I have complained to Plusnet time and time again and each time they tell me there is nothing wrong with my telephone line and they are providing me with the speed I am supposed to be getting. Every time I complain they go through the same routine of getting me to test all my equipment and it seems impossible to discover what is causing the problem.

Certainly nothing has changed my end. Same computer, same set up etc... just different IP and router. If BT were providing me with good BB and phone why has it deteriorated since joining Plusnet?

There doesn't seem to be a solution and all Plusnet will do is offer to send an engineer round with a threat that it may cost me £60.00 if it turns out to be my internal line or equipment etc. I wish I had stayed with BT...at least it worked!!!

Quote: Originally posted by Bob61 on 29/6/2012

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Before Plusnet I was with BT and although I had an awful time with their billing which is why I changed, at least they provided a good and reliable internet and phone connection.

Ever since joining Plusnet I have had slow and intermittent connection and since moving house (in the same area) it has become even worse and I am now getting lots of background noise on the phone.

I have complained to Plusnet time and time again and each time they tell me there is nothing wrong with my telephone line and they are providing me with the speed I am supposed to be getting. Every time I complain they go through the same routine of getting me to test all my equipment and it seems impossible to discover what is causing the problem.

Certainly nothing has changed my end. Same computer, same set up etc... just different IP and router. If BT were providing me with good BB and phone why has it deteriorated since joining Plusnet?

There doesn't seem to be a solution and all Plusnet will do is offer to send an engineer round with a threat that it may cost me £60.00 if it turns out to be my internal line or equipment etc. I wish I had stayed with BT...at least it worked!!!

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Quote: Originally posted by tracy35 on 30/6/2012

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All sorted eventually!

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Quote: Originally posted by Surfer01 on 30/6/2012

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Basically PlusNet is a subsidiary of BT and you would be using the same lines and equipment except that you get a bill from a different supplier. Have to tried switching off your router for about 10 - 15 seconds and then switching it back on?

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This is true but Plusnet seem to operate independently from BT and refer to BT as 'their supplier'.

I have switched off the router more times than I have had hot dinners - lol. I now know more about testing my home equipment than BT and Plusnet combined!! In fact if anyone wants to know how to test their equipment ask me!!!

In fact for the last couple of days I seem to be getting a reasonable connection...varies from fair to good. Amazing how when you complain it starts working better then after a week or so it deteriorates again. I am starting to think that because I am on the Plusnet 'value' tariff I am getting 'value' service

Quote: Originally posted by tracy35 on 30/6/2012

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All sorted eventually!

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Ebay seems a little better today