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Subject Topic: Well!!! Vodaphone - well done to you Post Reply Post New Topic
Personkimmie
02/10/2012 at 8:31pm
 Location: Slaving away
 Outfit: Dandy (Magic mushroom) BMW 3 series View kimmie's Profile View Profile   Reply to kimmie Reply   Quote kimmie Quote  
Joined: 15/5/2004

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Remember last week or so I posted about my son having problems with his mobile with Vodaphone and that they were telling porkies!!!

Well, a letter was written by son and partner, edited and enhanced by me and posted and emailed to them at Head office and to the Chief Executive explaining what had happened and how unhappy he was with the situation.

Today a brand new state of the art very expensive phone was delivered to him at work as a replacement for the one that was 'water damaged'.

Last Friday his 'faulty' phone was returned to him with a short curt letter saying here's the phone with no repairs done. And that was it.

Saturday he received a phone call from a lady who said she was PA to the Chief Exec and she was, on his behalf, apologising for the issues my son had had and what phone would he like. A free upgrade.

Well done Vodaphone. and a big thank you for putting it right.

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No, really?!


Personsnowy747
02/10/2012 at 8:38pm
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Nice one, what did he go for?

Ali


Personkimmie
02/10/2012 at 8:44pm
 Location: Slaving away
 Outfit: Dandy (Magic mushroom) BMW 3 series View kimmie's Profile View Profile   Reply to kimmie Reply   Quote kimmie Quote  
Joined: 15/5/2004

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Samsung Galaxy S III

His partner is having the one that would not work!!! and needed repairing.

And hers is going begging. Tempted because its an android.

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No, really?!


Personsnowy747
02/10/2012 at 8:58pm
 Location: 
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Joined: 12/6/2005

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Nice phone, OH has one.

We are android here too.

Ali


Personkimmie
02/10/2012 at 9:48pm
 Location: Slaving away
 Outfit: Dandy (Magic mushroom) BMW 3 series View kimmie's Profile View Profile   Reply to kimmie Reply   Quote kimmie Quote  
Joined: 15/5/2004

Diamond Member
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I have a little samsung chat because its got a qwerty keyboard and I do a lot of texting to a friend who is off work longterm sick. OH has the disgarded phone now. Not that he will be able to work it. He can just about manage the samsung chat that he has.

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No, really?!


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Personmikegalagher
03/10/2012 at 10:35am
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Joined: 13/5/2009

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Great result. I've used this resource UK CEO email addresses for issues with BT, BG, and nPower and it's amazing how quickly things start moving when you go to the top.

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Mike

My advice is worth no more than the price paid for it

Prague May/Jun 2017
Lake Annecy Aug 2017


Persongrant.lyon
03/10/2012 at 3:39pm
 Location: somerset
 Outfit: Bailey Ranger 550 6 Galxy Ghia TDI 130 View grant.lyon's Profile View Profile   Reply to grant.lyon Reply   Quote grant.lyon Quote  
Joined: 04/5/2005

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Brilliant link, what a useful asset. Thaks very much, I will be using this.



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