Message Forums

Quote: Originally posted by TraceyD on 07/8/2013

---

Yes I could ring them Mike, but why should I pay an out of town phone call when they clearly offer a contact form on their website? They have sold me a chair that after only a few day's use has broken, a rivet on the top just sheered off, not happy at all. As my nearest Go is a 150 mile round trip there is no way i can just pop in to ask for a refund or exchange, so I was hoping, silly maybe, that there customer service might have at least offered me a response!

---

So....if phoning was the only means of contact that was offered, would you phone 'em then?

 (..or would you still not want to make an "out of town phone call"? ) 

Not sure what you're hinting at with the quotation, but yes, if there was no online form I would ring them but like i said if there is an online form i will use that, can't see the point of having one if you're not going to respond to any queries, can't help thinking if I'd have been enquiring about spending £1300 on a tent they'd have been fast enough to respond!

I shall give them another couple of days and if still no response I shall ring them, adding my disappointment at their non-response to online query to my complaint.

Thanks guys, much appreciated. I have used Go on several occasions and never had a problem, but unfortunately if this isn't rectified I won't be using them again.

Mike, thanks for the CEO tip, I shall try that in the next couple of days if I get no response.

Just had a phone call from Go following my email to the CEO, they're sending me out another chair as a replacement for the faulty one.

Satisfied with that