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Subject Topic: broken garmin satnav cradle Post Reply Post New Topic
Personeasycamp
02/9/2013 at 1:06pm
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the new garmin live 1695 we purchased in february 2013 has a broken cradle meaning that if you try and connect the suction cup it'll fall straight back out.
contacting garmin, their recommendation was (as they don't have any spares) is to go and buy my own!
is this really fair for an item that is under warranty?


PersonLlaniDavis
02/9/2013 at 1:32pm
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How long is the warranty?
If it is more than 12 months, you registered the item with Garmin, and you still have the receipt then it is the problem of the original seller, and not the manufacturer. Take it up with them.

Funnily enough, the cup on our (older) model has just done the same, but I think I'll just stick it on to the ball.


Personeasycamp
02/9/2013 at 1:42pm
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it's only 6 months old and registered the same day i received it, so even with a 1 year warranty i would have thought Garmin should have replaced it. but their problem is that they don't have any spares for this model and they are expecting me to buy one online from somewhere


Personmikegalagher
02/9/2013 at 3:33pm
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How did it break?

Is it this mount?



Are you saying now they've no stocks, but if you can source it elsewhere, they'll reimburse you?


-------------
Mike

My advice is worth no more than the price paid for it

Prague May/Jun 2017
Lake Annecy Aug 2017


Personeasycamp
02/9/2013 at 4:48pm
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yep thats the one, they have told me to go and buy one and haven't said they will pay me back.
the plastic parts that the ball pushes into was in little bits - no idea how as it hardly gets used.....


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Persondaveyjp
02/9/2013 at 5:35pm
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Where did you buy it from? The power lead on my Garmin kept blowing fuses at less than a year old. Took it back to Halfords who gave me a new lead, no questions asked.


Personeasycamp
02/9/2013 at 6:10pm
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Quote: Originally posted by daveyjp on 02/9/2013
Where did you buy it from? The power lead on my Garmin kept blowing fuses at less than a year old. Took it back to Halfords who gave me a new lead, no questions asked.


it was a "groupon" purchase and it has to be registered with the manufacturer. i'm a bit miffed to be honest, i'll probably think of a way to make it good, but i'd really like a replacement


Personmikegalagher
02/9/2013 at 8:09pm
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Here you go



-------------
Mike

My advice is worth no more than the price paid for it

Prague May/Jun 2017
Lake Annecy Aug 2017


PersonLlaniDavis
02/9/2013 at 10:50pm
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Quote: Originally posted by easycamp on 02/9/2013it was a "groupon" purchase and it has to be registered with the manufacturer. i'm a bit miffed to be honest, i'll probably think of a way to make it good, but i'd really like a replacement


As said, the item is still under guarentee so get on to the original supplier. the fact that it was "groupon", who I've never heard of, doesn't affect your rights under the SoG Act. It is nothing to do with Garmin!


Personmikegalagher
03/9/2013 at 10:30am
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Graham, Groupon are one of the "voucher/deals" type sites, concentrating on offers in the buyer's own area. It's an odd one, as you are purchasing a voucher (a "Groupon") for the underlying product or service, which is fulfilled by a third party.

If it was me I'd probably just buy another cradle from the Amazon link above. If that broke there'd be a clear remedy.

If the OP wants to pursue it with the retailer, here is a Contact Us page for Groupon.



-------------
Mike

My advice is worth no more than the price paid for it

Prague May/Jun 2017
Lake Annecy Aug 2017


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Personeasycamp
03/9/2013 at 11:02am
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thanks all, just a bit miffed that i'm expected to replace my own part under warranty. but another duplicate email from garmin means i really will have to buy my own.

thanks all


Personmikegalagher
03/9/2013 at 12:20pm
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The point being made earlier is that the resolution lies not with Garmin, but with the retailer. It's debatable whether that is Groupon, given the nature of their business.

To me, life's too short. To continue to use a £150-200 device in the way you want, buy a new holder from Amazon. Job done, and an easy solution if it breaks too. Ours was bought two years ago, and the cradle is fine.

-------------
Mike

My advice is worth no more than the price paid for it

Prague May/Jun 2017
Lake Annecy Aug 2017


PersonLlaniDavis
03/9/2013 at 12:26pm
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Quote: Originally posted by easycamp on 03/9/2013
thanks all, just a bit miffed that i'm expected to replace my own part under warranty. but another duplicate email from garmin means i really will have to buy my own.

thanks all


Sorry, but it is pointless being "miffed" since you are trying to persue the wrong people in getting the part replaced. Garmin are quite correct, in that it is legally nothing to do with them, and you should be taking this up with your supplier "Groupon". You have been provided with a link above, so why don't you follow that?

The Sale Of Goods Act is quite specific; if there is a problem with an item then the RETAILER is responsible, and not the manufacturer.

And to be honest, this situation shows exactly why these "cheap" deals are really not always a good idea. At least Amazon have an excellent returns/faults system.


Persongriff10553
03/9/2013 at 1:34pm
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Very annoying, but rather than buy a cradle why not get one of these 7" Sat Nav`s or a truck 7" Sat Nav, which is handy if your towing a caravan so you can set dimensions to avoid dodgy routes.

Free map updates for life and good Sat Nav. We have had the car 7" Sat Nav for nearly 2 years and have just updated to the 2013 maps. Used for various trips in the UK and Belgium, France and Spain and never let us down.

Just a thought.

Griff


PersonDavep
03/9/2013 at 1:41pm
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Sadly Garmin who in the UK between 2000 & 2012, had a unsurpassed reputation, for 1,000% customer service. Swapping out, out of warranty or damaged models, for reconditioned units for free, instead of charging their standard fee of £80, even transferring data over.

Has utterly gone to the wind now, and the reputation of their customer customer services, drops further down, on a daily basis

So whilst their attitude, would have shocked me, just 2 years ago, today it does not, and that is sad.

Dave



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