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Subject Topic: Selling on Ebay Post Reply Post New Topic
06/4/2014 at 4:08pm
 Location: None Entered
 Outfit: Vango Icarus 500
View Beenie's Profile View Profile   Reply to Beenie Reply   Quote Beenie Quote  
Joined: 21/3/2014

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I am newish to Ebay and have only sold 3 items in the last few years.These were artificial plants/trees which were collection only. No problems and cash paid at the door.

Yesterday I sold a smartphone. A bidder came in at the last few minutes and won. Since then nothing - no payment or reply to polite enquiry this afternoon.

When I have bought items, I have paid straight away with PayPal. This phone is a fairly expensive item and created a lot of interest, so I am puzzled why the buyer has made no contact.

How long should I leave a 'no contact' buyer, and how do I go about re-selling and/or getting my Ebay fee sorted?

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Beenie xxx


06/4/2014 at 4:19pm
 Location: west country
 Outfit: None Entered
View millermicm's Profile View Profile   Reply to millermicm Reply   Quote millermicm Quote  
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What did you say in your listing regarding must be paid in xx days? If you said nothing then it becomes difficult. No doubt ebay disputes dept have rules on this but the time period would be fairly relaxed.

1 day is not long. I always pay immediately but stuff I have sold isn't.

Send an Ebay invoice as a reminder.

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Steve




06/4/2014 at 4:35pm
 Location: None Entered
 Outfit: Vango Icarus 500
View Beenie's Profile View Profile   Reply to Beenie Reply   Quote Beenie Quote  
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Invoice sent.

Will wait and see!

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Beenie xxx


06/4/2014 at 4:49pm
 Location: Bath
 Outfit: Bailey Palermo & Kampa Brean
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was it bought in the last few seconds?
i use a snipe program on ebay which does this automatically, and i have forgotten i had it on an item, so it took me a day or so to make payment.


06/4/2014 at 5:56pm
 Location: Derbyshire
 Outfit: Adria Forma-Delica 2.8td-Movelite XL
View rabb_uk's Profile View Profile   Reply to rabb_uk Reply   Quote rabb_uk Quote  
Joined: 11/2/2004

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As mentioned send a invoice and that then starts a timer for you, Generally ebays rule is 7 days but you can open a NPB dispute much sooner, thats up to you at what point, personally I wait a max of 3 days without contact, then a further 4 days close the case, add the buyer to your banned bidder list (essential) and either offer a second chance or relist, You must use the tools ebay provide you with to ensure you get your fee's back, the item gets back for sale asap and the buyer gets a strike that will eventually stop them doing this to others, Of course they may just be away for the weekend and they'll find they've won and pay you

Biggest advice though is to send it SPECIAL DELIVERY no other service should be used..



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Doing as little as possible for as much as possible...


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06/4/2014 at 6:53pm
 Location: Lincoln UK
 Outfit: Autotrail chinook
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please be aware of the nigerian scammers, they may send an email to say please can i pay by western bank and can you send it to my family member in another country, and can you send it before payment cleared.  More info re this can be found on Ebay discussion forum, put Nigerian phone scam as a search title.  Not to say that this will happen, but phones are the most items that these scammers target.

 



06/4/2014 at 9:15pm
 Location: 
 Outfit: 
View Bob61's Profile View Profile   Reply to Bob61 Reply   Quote Bob61 Quote  
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This sort of thing was one of the reasons why I recently ditched my Ebay account. Over this last year I have had more than my fair share of problems from receiving faulty goods to people not paying and although ebay sort it out it takes time and frustration when all you want to do is flog something quick and get rid of it.

As Rabb_uk has said, send an invoice and give it a couple of days. Always use ebay messages (not private email) for any contact with other ebay members as then everything is recorded and ebay can read it. Follow ebay rules for 'open an unpaid item case' and depending on whether the buyer eventually coughs up ebay should reimburse your fees fairly quickly.



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