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Subject Topic: Cancelling gym membership Post Reply Post New Topic
Personnelmo
01/8/2014 at 9:19pm
 Location: Surrey
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I joined a gym near my work in the knowledge that I was due to move offices in a few months. The gym had another branch not too far from my new office and the sales bloke promised me I could cancel my membership if the new gym was 'inconvenient' for me to get to in my limited lunch hour (I got this promise in writing).

I've now moved and the new gym is a 20 minute walk away and there are 2 other gyms closer. I called the membership team and they said I couldn't cancel as there T&Cs state I could only cancel within the first year if there wasn't a gym within 10 miles. I explained the promise from the sales manager at the other branch and they said I would have to email their complaints team, which I have done.

That was 3 days ago and I have heard nothing so I today cancelled the direct debit to the gym, after they had already taken next months payment (which I don't care about).

I've heard some horror stories of gyms fighting this sort of thing - anyone have any experience of this? Anyone heard of a gym going to small claims court over this?

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'In later life, you will be more disappointed with the things you didn't do than with the things you did.' - Mark Twain


Personcwdc56768
01/8/2014 at 11:04pm
 Location: Keswick
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HQ will have told you the standard company Policy without any knowledge of what you were told in writing at the time. Give them a little time to respond to the evidence they have provided.

If they reply by trying to get out of what was put in writing then come back...preferably with a link to their web site T's and C's and a copy of the letter then I can advise further

 

Phil



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If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    


Personiank01
02/8/2014 at 10:12am
 Location: Worcestershire
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This is quite common and on the Consumer Action Group there are loads of complaints, however court action is rare if you follow procedure regarding cancellation. There are clauses in the contract that have been deemed unfair and this is the get out.


Personnelmo
03/8/2014 at 9:34am
 Location: Surrey
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Quote: Originally posted by cwdc56768 on 01/8/2014

HQ will have told you the standard company Policy without any knowledge of what you were told in writing at the time. Give them a little time to respond to the evidence they have provided.

If they reply by trying to get out of what was put in writing then come back...preferably with a link to their web site T's and C's and a copy of the letter then I can advise further

 

Phil




Thanks Phil, will do...

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'In later life, you will be more disappointed with the things you didn't do than with the things you did.' - Mark Twain


PersonKellyJ32
04/8/2014 at 2:14pm
 Location: edinburgh
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Quick Question How long have you had your membership with the Gym for?



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