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 Topic: NHS appointments at hospitals.
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25/1/2015 at 8:19pm
Location: Isle of Mull
Outfit: 2 x Outwells Kairos 400 Caranex
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tristy, Primary issue: no apology to myself, other patients or hospital staff for late arrival in first instance and for the additional delay in second instance. A simple sorry, if the guy had a good reason he couldn’t communicate to us or the staff even if the reason given was a porkie, would have been polite. We all know the proverbial can hit the fan at any time! None of the patients were aggressive, though, as mentioned, some of us were tied to last transports and were getting anxious and the hospital staff were also concerned as they didn’t know what was going on – hence asking me (first patient out), if he’d said anything as to lateness or delay. For reason of the travel constraints mentioned above, even had the hospital known there was going to be a delay, to make the 1330 appointment, I had had to leave home at 0945.
The second reason is that the delay meant a second dose of eye drops (initial dose previously given in my case well before he arrived) hence leading to a longer time than normal for my eyes to adjust, with the subsequent knock-on consequences described.
Finally, I care for my Mum and if I have to go away for more than a couple of hours (and this was effectively a whole day), I need to get in extra help – which costs! OK, that’s an issue we as a family have to deal with and the hospital staff are very good with their patients, especially islanders, and do their damnedest to help out – hence I had first appt. I took the car on the basis that our buses in winter (especially in poor weather conditions as we had at the time) often don’t turn up and folks are often left stranded – a row that’s being dealt with elsewhere by the appropriate authorities – and had I been seen at the time when he did arrive, there would have been no issue about my driving back by the time the ferry trip and getting back to my car. It was that extra half hour that scuppered it.
Having puzzles, reading materials etc. is no use when you have eye drops in!
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