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Subject Topic: Virgin Balloon Flights Post Reply Post New Topic
Personsymphonic lady
26/4/2015 at 4:24pm
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Hi,
Has anybody managed to obtain a refund from Virgin after being unable to get their balloon ride?
I've had over 10 flights cancelled over a 2 year period.
Just wondering if anybody else has had this problem and if so did they obtain refund.
Thanks

-------------
Pat n Paul


sooooooooooooo laid back


PersonDeba
26/4/2015 at 7:34pm
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Be interested in this thread as we have been waiting two years as well. Bought three tickets for my son's 21st and he is nearly 23 now. Fed up of waiting.


PersonBernie47
26/4/2015 at 7:47pm
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My friend had a couple of cancellations then the next time she reapplied, after the winter, they said she had left it too long and the tickets were now invalid.

Sounds like a good little earner for Virgin.

-------------
Bernie


Personweekend gypsy
26/4/2015 at 8:30pm
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I bought 2 tickets for hubby's 65birthday and eldest grandson to go with him, we must have been very lucky then 1st flight I booked they were on it.


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avenge yourself live long enough to be a problem to the kids


PersonFrancais
27/4/2015 at 10:47am
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Back in 1990-1993 the firm I worked for decided to buy a Hot Air Balloon and use it for corporate entertaining.

It was a bit like getting 3 years of work to go and play, as I was seconded, to arrange getting customers to the venues and help with setting up the Balloon etc.

But it soon became apparent that around only around half of the Flights planned would ever get of the ground, at the the end of the 3 years we owed 100's of missed flights for folk.

Post last edited on 27/04/2015 10:53:03


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PersonRTS5
27/4/2015 at 2:39pm
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There are different types of vouchers by the looks of it. Most are only valid for 12 to 18 mths, and only some will give you a discount. Have a look at their T&C to see if you have any chance.

As Bernie47 said, sounds like a nice little earner!


Personglampingtime
27/4/2015 at 2:42pm
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I had one of these vouchers years ago and after a couple of years an multiple missed flights, I got a refund. Very disappointing.


Personsymphonic lady
27/4/2015 at 2:50pm
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Tried the phone......no joy

Emailed customer services now awaiting a reply

£129 is not a lot to Virgin but it is to us

Thanks for all your replies

Hello there

In 2013 it was my 60th birthday.

As part of my present I bought a Virgin Balloon Flight (539521) voucher. I was to experience this with two friends.

A year later, after cancellations made by yourselves, I was advised to upgrade the voucher to a 7 day anytime voucher for which I duly did paying another £10. (575542)

Here I am nearly two years after the original booking and 10 cancelled flights I have still to enjoy the experience.

I don't think its unreasonable to request a full refund.

I don't want the refund in vouchers thank you.

Awaiting your reply

Paul Letten

-------------
Pat n Paul


sooooooooooooo laid back


Personglampingtime
27/4/2015 at 7:50pm
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Very reasonable email - good luck to you. If they've got any scruples they'll pony up.


PersonRTS5
27/4/2015 at 11:20pm
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You don't get to own your own Virgin Island by giving refunds

Good luck though symphonic lady.


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Personminicamper2001
28/4/2015 at 9:41am
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Perhaps you could try reclaiming on your credit card, as they have not fulfilled the contract? Something to do with Section 75?
Might be worth a look at the MSE website to see if anyone else has successfully reclaimed their money.


Personsymphonic lady
28/4/2015 at 3:46pm
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Thank to all who have shown an interest.

I am pleased to announce A FULL REFUND less £10 admin.

Their customer service dept could not have been more helpful.



-------------
Pat n Paul


sooooooooooooo laid back


Personlangleys
28/4/2015 at 4:31pm
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I am getting worried now after reading this thread. I bought my wife a Virgin Balloon flight for Xmas. It was booked in March and was cancelled and then was booked again in April and was cancelled. Both due to weather. We now have to book again. This was purchased through Buyagift so not sure how refunds would go if it is cancelled time and time again.

-------------
Steve


PersonRTS5
28/4/2015 at 9:28pm
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Quote: Originally posted by symphonic lady on 28/4/2015
Thank to all who have shown an interest.

I am pleased to announce A FULL REFUND less £10 admin.

Their customer service dept could not have been more helpful.




Having read all the horror stories on the net, I feared the worst. Glad to hear if worked out okay for you.



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