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Topic: E bay Scam?

pnefan

12/8/2015 at 4:45pm
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Bought an item from a private E bay seller who had 100% rating since 2000. There had even recent activity on his account thanking him for quick and prompt delivery and items OK and also he has been buying things that have good feedback on them. Paid £85 for item and everything seemed fine for 2 days when out of the blue I got a message from E bay saying seller had cancelled sale and to confirm refund had been made.
I've contacted seller by E Bay messages 3 times and haven't had a reply. I have no doubt E bay will refund the monies as payment was made via PayPal link. But in the mean time I am having to wait till the 18th before I can make an official complaint to E Bay through Resolutions. Its not as though there is any chance he will deliver item as he has already canceled the sale.
Seems to me this is a way of obtaining a small loan without having to pay charges etc. I suspect he may transfer the monies back to my Paypal account on the 18th. Anyone else come across this or is it something new. Problem is there is no way of knowing who will do this next. I did all of the usual checks making sure he was a UK based seller and checking is record. I cant believe it is a Hijacked account due to recent activity on the account. I understand that when he cancelled the sale E Bay sent a message telling him to refund so he would have been aware of activity on his account.

Post last edited on 12/08/2015 16:53:23

kazo2014

12/8/2015 at 6:57pm
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no its not a loan, as he wont get to see any of the money as paypal wont have released the funds to him, that would only happen once the tracking info shown the parcel had arrived, he will now get a strike on his account tho for being a non performing seller, you can open a case and have your money refunded, just contact paypal and they will sort it for you

path20

12/8/2015 at 8:19pm
Location: Lancashire
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It can and does happen.I sold an item on Ebay once and broke it as I was packing it up.I had to cancel the sale.
I did communicate with the buyer immediately though and your seller should have done the same.
It looks for some reason he changed his mind and is too embarrassed to contact you.
It very rarely happens. He should have refunded immediately.

If he hasn't then send him a request for money via Paypal. His email should show up on Paypal or a Ebay.

pnefan

12/8/2015 at 9:38pm
Location: Preston
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I have contacted E bay and been told I have to give him until the 18th before I can go through resolution. The last day for delivery was the 12th. If I go through PayPal E bay won't deal with the refund. I'm stuck in Limbo. I have put adverse feedback on his account to warn other buyers. Even with the bad feedback he hasnt reacted. It's strange.

KIWI1

13/8/2015 at 12:28am
Location: Walsall
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I was at a Sunday Market this weekend and there was a phone stall there asking to buy ebay accounts that have good feedback. Not sure it's allowed but it certainly turned my head

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jdlovescamping

13/8/2015 at 9:15am
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Perhaps he is ill and in hospital, or worse and someone else has had to cancel all transactions

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mummyintent

13/8/2015 at 10:29am
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Usually when someone cancels a order the refund it automatic.

Whatamess

13/8/2015 at 11:55am
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I bought something recently which didn't arrive. I contacted the seller who wasn't at all helpful. I contacted eBay through the resolution centre. It got closed without my knowledge (they are supposed to tell you when they're closing a complaint and they didn't). I contacted the seller again and he said he wasn't sending another item because he'd already sent it twice - I didn't know he'd sent a second one. Neither of them had arrived. I contacted Paypal who sorted it out and got my money back through them.

Nora

mwooly10

13/8/2015 at 2:05pm
Location: Manchester
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From memory i seem to remember that if you refund something through Paypal its pretty much instant, but if they do the refund through Ebay there is a few days delay for some reason, i think that is one reason you cant open a complaint with Ebay for a few days

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Phil Ness

13/8/2015 at 4:32pm
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The seller can only cancel a sale after 2 days and up to 30 days after the transaction.
If you used Paypal your money is refunded automatically once the sale is cancelled.
If you used used another payment method, the seller should refund using that payment method.
In cases where the buyer didn't use PayPal, they have to confirm they received the refund in order to close the cancel request.

So in your case,having used Paypal, you should have been refunded automatically. It is not possible for the seller to cancel and then pay you back into your Paypal account when they feel like it. For what ever reason they decided not to sell, just as for some reason, buyers choose not to pay or collect.

pnefan

13/8/2015 at 5:35pm
Location: Preston
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If only it was so simple Phil Ness. I would have thought,like you that when a seller cancels the sale that a refund is automatically triggered. Its not. Paypal don't automatically refund I would have to go through their resolution center and loss the right to compensation through the E Bay Guarantee scheme. What I am annoyed at is the fact that E Bay are treating it as though the seller had sent the item and it hadn't arrived. They knew on the 7th August he had already cancelled the sale and had no intention of sending the item. But I still have to wait until the 21st now to give him time to refund. (something I'm sure he is not going to do). If he had decided to refund he could have done it simply by going into his Paypal account and sending a refund through that system. Something that I have done before so I know that it is quite easy to do that. E Bay no longer own Paypal so don't have links so can't check if refund has been made that's why they ask the buyer i.e. me to confirm refund made. I think I will just have to wait until the 21st a full 16 days since he got his hands on my cash to see if the E Bay guarantee they shout about actually works. At least the amount is only £85

path20

13/8/2015 at 7:56pm
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Only £85!!! It's still a lot to lose.

Phil Ness

14/8/2015 at 12:31pm
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I have cancelled a sale in the last couple of days, the buyer failed to collect when agreed, a further request for collection was met by a payment through Paypal and no further contact. I don't know why you would pay for something and then never arrange to collect it but that's what they decided to do!
The listing was collection only. I'm not posting a bike!
If you have time to make a payment via Paypal sending a quick explanation via messaging only takes a few more seconds.
I clicked on cancel sale, got two options, I was out of stock or there was a problem with buyer address, neither was relevant to me but I had to chose one to progress. I was then prompted to refund, only option was via Paypal because they had used Paypal to pay, clicked refund button. Job done. No click of refund, no cancelled sale. Had an instant notification off Ebay saying the sale was cancelled and a refund had been made. I would get a credit for my final fee to go against future fees. Ebay would notify buyer I had cancelled the sale.
That's a sellers view on cancelling, what message Ebay sends the buyer or how they get their money back I can't say.

pnefan

14/8/2015 at 5:35pm
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Exactly, Phil Ness just as you have written a refund is so simple I cant understand why he hasnt done it.
I put this post on here because I can only think it's s ome sort of scam and I wanted to warn others. But the only reason I could think of why someone would do it for such a small amount was because they had temporay cash flow.

Post last edited on 14/08/2015 17:43:12

Bob61

14/8/2015 at 9:54pm
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Quote: Originally posted by Phil Ness on 14/8/2015
I have cancelled a sale in the last couple of days, the buyer failed to collect when agreed, a further request for collection was met by a payment through Paypal and no further contact. I don't know why you would pay for something and then never arrange to collect it but that's what they decided to do!

This is exactly what happened to me some years ago. A cash on collection listing but the winning bidder made no contact. When I threatened to report him as a non-payer he paid into my paypal account which annoyed me because I lost the paypal fees. He still failed to make contact so eventually ebay cancelled the transaction and I sold the item back on ebay again.

The only problem was that I had transferred the money from paypal to my bank account so didn't have an automatic refund facility. I refunded the money back into paypal using the buyers email address but he failed to collect it from his paypal account so after 30 days paypal returned it to my bank account.

He later asked for his money back but then failed to respond again when I asked him how he expected me to return it to him if he wouldn't collect it from paypal and declined requests for his bank account details for an electronic transfer or to confirm his name and address so I could send a cheque. I didn't hear any more from him after that so I still have his money. Nowt so odd as folk.

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