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Quote: Originally posted by tango55 on 10/8/2018

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Just cancel the monthly direct debit with the bank so any future payments cannot be taken by BT or any legal representatives acting on their behalf. If they want to impose a penalty fee for non payment they can't then just withdraw it from you bank account without your approval so they will most likely want to proceed to take the matter to court. Let BT proceed forthwith because the reason why you enter in to any contract is based on a fixed payment until the end of the said contract so basically, you can't leave and they can't reduce or increase the payments till the contract has terminated. BT will be in breach of contract and not the customer so the court will acknowledge this fact but quite often they will wave the fee before it reaches this stage because they know that they will lose on those grounds. It's all about how determined you are to battle it out with them because many people will just pay the increase or any imposed penalty fee because they don't know their rights as a consumer.

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Quote: Originally posted by thetootells on 10/8/2018

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You can't cancel a DD with the bank. the company it is payable to has to cancel. You can cancel a standing order doierctly but not many companies use them now

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Quote: Originally posted by Poppy9560 on 10/8/2018

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I didn't tell BT I was leaving I just set up with John Lewis -MUCH cheaper, although I now discover plusnet is cheaper still

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Quote: Originally posted by saxo1 on 10/8/2018

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Unfortunately most broadband contracts aren't fixed term contracts and they are allowed to increase the price.
The only way you can leave before the end of the contract without incurring a penalty is if the price increase is above the current rate of inflation,which it was this time.
I contacted them telling them why I was cancelling and demanded written confirmation that a cancellation fee would not be applied.
Having been lied to by BT on several occasions I make sure that everything is written down as if not they deny they received or sent any communication.
saxo1

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