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Subject Topic: Camping and Caravan Club Post Reply Post New Topic
PersonMumsy100
18/4/2020 at 11:42am
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Hi

Is anyone else having difficulty contacting The CCC? I have a booking in May and would like my deposit back as the site is obviously shut but despite repeated emails to them I still haven't heard back apart from automated responses. Their phone number has a recorded message with no opportunity to speak to anyone or leave a message.

Thanks.


PersonHacksaw Bob
18/4/2020 at 11:53am
 Location: West Midlands
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"Club Site touring bookings

If you have a booking on our system between now and the end of May, there is no need to contact us. To make things as easy as possible for our members, we will contact you to rearrange your booking for a later date or to offer you a full refund."

(from this webpage)


PersonST1100
via mobile 18/4/2020 at 11:53am
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I presume they will be working a skeleton staff from their homes rather than being in the offices, if that has been possible for them.

You will probably just have to be patient and see if they respond to your emails.


PersonMumsy100
18/4/2020 at 11:54am
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Hi - Thanks for this - yes I've seen this too but not heard from them. Our booking is a month off so guessing they will be in touch soon? Thanks.


PersonMumsy100
18/4/2020 at 11:54am
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Yes - you're probably right - I'll give it another month.


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PersonColin21
18/4/2020 at 11:55am
 Location: East Herts
 Outfit: 1992 Elddis Wisp 450CT + X Trail View Colin21's Profile View Profile   Reply to Colin21 Reply   Quote Colin21 Quote  
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Things probably will be a bit slow at the moment as there are probably hundreds of people trying to do the same. According to the magazine which came yesterday, head office has been closed and they are down to 50% of their staff, who are working from home. I doubt whether phone lines are being manned, and if they are they are probably swamped.


-------------
Best Regards,
Colin


PersonMumsy100
18/4/2020 at 11:57am
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Yes - I think you are right Colin - I'll wait and see, I suppose it will come eventually.


PersonMick S.
18/4/2020 at 2:08pm
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I've started making provisional bookings with independent sites from mid June onwards. Some take a deposit, some don't. But the deposit is good for a year if i cant make the dates for any reason. (the main one being the obvious).



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