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Topic: PayPal advice

Rizzo

via mobile 05/4/2021 at 4:15pm
Location: Southampton
Outfit: Swift Challenger 570SE & Kuga 2l TCDi

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I (stupidly) ordered an item and was immediately charged 20% extra labelled as tax. I raised a dispute with PayPal as the invoice amount was different to what was taken from my account and this was rejected. Now the item hasn’t arrived, I received a tracking email which appears to be fake with a delivery date of 22nd March. I believe I have been scammed. I am unable to claim my money back through PayPal as I have already raised a claim regards the tax. Can anyone please help?

spiritburner

05/4/2021 at 5:05pm
Location: NE England
Outfit: Citroen Dispatch Campervan plus tents

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Ring paypal - they are pretty good.

LlaniDavis

05/4/2021 at 6:27pm
Location: Llanidloes Powys
Outfit: Skoda Yeti SEL4x4 +Bailey Ranger 460-4

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If the item was coming from abroad then there will be VAT added on to it, and Ebay and PayPal have issued warnings about that.

Colin21

05/4/2021 at 10:17pm
Location: East Herts
Outfit: 1992 Elddis Wisp 450CT + X Trail

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Quote: Originally posted by spiritburner on 05/4/2021
Ring paypal - they are pretty good.

They don't answer letters though, nor do they accept emails. I wrote to them weeks ago and never even got an acknowledgement of my letter. My issue was that I couldn't log on because I'm difficult to contact by phone. They know I don't have a phone they can contact but they insist on sending me a passcode to my phone before I can log on. If I try to contact them online, they want me to log on first. Aagghh!!

I don't think Paypal are pretty good, in fact I no longer use them.

I hate ringing companies such as Paypal anyway, as first you have to go through umpteen layers of menus, then they keep you on hold for ages and all the time you are paying for the call. I preferred it when if you couldn't get through to the person you wanted to speak to, you got the engaged tone. At least you didn't pay until you did get through.

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Best Regards,
Colin

Bob61

05/4/2021 at 11:50pm
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Was this through eBay...if so raise an 'item not received' refund request.

billy

06/4/2021 at 6:52am
Location: North Essex
Outfit: Caravelair Alba 400

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Is the item coming from abroad? Some eBay sellers do put for example “item location London” & in fact item is shipped direct from China. More likely this item is coming from Europe & seller is not familiar with our new customs regime so item has been delayed. This will be the reason for the extra cost. You will either receive the item eventually with possibly an extra charge to pay or item will be returned to sender.

If you bought off eBay you should be eventually refunded. PayPal will only refund once they have clawed the money back from the sender. You do not have the protection you have when paying by credit card.

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Every day should be a holiday!

Rizzo

via mobile 06/4/2021 at 1:37pm
Location: Southampton
Outfit: Swift Challenger 570SE & Kuga 2l TCDi

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Thanks for the replies, I managed to get a response from their chat function and they have changed the status and reason on the original claim and have contacted the seller.

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