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Subject Topic: Mitsubishi Outlander clutch problem
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06/11/2012 at 9:11pm
 Location: Ilkley
 Outfit: Bailey Unicorn Cartagena & Hyundai SF
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We have a 2011 Mitsubishi outlander 19000 miles, about 2500 of those towing. Last week some 2 weeks after we last towed, the clutch started slipping in 3rd/4th gear from mid revs when acceleration. Has anyone else had similar. First contact with dealer not promising as looks like we will have to foot bill initially of removing clutch to see if it MAY be a warranty claim. Surely a clutch should last more than 19000 miles, our outfit is a good match and we are both experienced advanced drivers not boy/girl racers.

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06/11/2012 at 9:27pm
 Location:  Dumfries
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I had a similar problem with my CRV , the clutch started to feel like it was about to fail at 18,000 miles although it wasn't slipping it felt like it was on the verge of doing so .
Honda warned me that if it was due to driver abuse I would be liable for the repair/replacement at an eye watering £1500 , as it turned out the DMF was faulty and the complete clutch assembly was replaced F.O.C


06/11/2012 at 10:02pm
 Location: Grimsby
 Outfit: Skoda Kodiaq - Elddis 556 Firestorm
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You should be covered by warranty, as at 19000 miles it wouldnt be considered wear and tear, or if they do try that 1 on, i would argue it all day long. ive just had the clutch and flywheel replaced in my 57 plate outlander but thats the older 2.0d engine from vw and has done 94000 miles


07/11/2012 at 6:26am
 Location:  Dumfries
 Outfit: 2022 CoachmanVIP 2022 Pilote P696GJ
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Quote: Originally posted by tetchy100 on 06/11/2012
You should be covered by warranty, as at 19000 miles it wouldnt be considered wear and tear, or if they do try that 1 on, i would argue it all day long. ive just had the clutch and flywheel replaced in my 57 plate outlander but thats the older 2.0d engine from vw and has done 94000 miles



If it's down to driver neglect I doubt if the clutch will be covered , if on examination there is is evidence of overheating caused by excessive slipping of the clutch the warranty may not apply .
But if its defective there should be no problem getting it replaced



07/11/2012 at 1:31pm
 Location: Kent
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I used to have a 2009 Peugeot 4007 (Outlander clone) that exhibited similar problems. I followed the method on post 4 of the following forum thread & had no further issues. It is quite scary when you do it, but I was also told by the dealer about the risk of a £1200 bill if they found no manufacturing fault so gritted my teeth & went for it.

http://community.preloved.co.uk/forums/discussion/50032?startrow=1&maxrows=20

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09/11/2012 at 9:59pm
 Location: Teesside
 Outfit:  Mitsubishi ASX4
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Do either of you drive with your foot resting on the clutch?


09/11/2012 at 10:09pm
 Location: None Entered
 Outfit: Navara - Coachman Amara
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If my memory serves me right, a large number of the Mitsubishi outlander vehicle were recalled with clutch problems a couple of years back.

 

 



10/11/2012 at 5:51pm
 Location: Ilkley
 Outfit: Bailey Unicorn Cartagena & Hyundai SF
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Neither of us drive with foot resting on the clutch and have had no issues with any other cars or clutches driven/towed in the same way as with this car.
I too thought that Outlander/Citroen/Peugeot had clutch issues but they are denying this even after presenting them with forum conversations as above. They are standing on saying that we will have to authorise the strip down and then IF a fault is found they will do it under warranty but if it is just a wear issue we will have the whole cost to bear.....NOT HAPPY but in a catch 22 as if we continue to drive and it gets worse they will have a get out of jail card as it cant be a manufacturing issue if we have continued to drive. Their attitude is pay up and we will look at it and see whether it is a warranty claim if not pay up some more. Me thinks wont be buying Mitsubishi again whatever the outcome

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10/11/2012 at 6:05pm
 Location:  Dumfries
 Outfit: 2022 CoachmanVIP 2022 Pilote P696GJ
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Quote: Originally posted by hughandpenny on 10/11/2012
Neither of us drive with foot resting on the clutch and have had no issues with any other cars or clutches driven/towed in the same way as with this car.
I too thought that Outlander/Citroen/Peugeot had clutch issues but they are denying this even after presenting them with forum conversations as above. They are standing on saying that we will have to authorise the strip down and then IF a fault is found they will do it under warranty but if it is just a wear issue we will have the whole cost to bear.....NOT HAPPY but in a catch 22 as if we continue to drive and it gets worse they will have a get out of jail card as it cant be a manufacturing issue if we have continued to drive. Their attitude is pay up and we will look at it and see whether it is a warranty claim if not pay up some more. Me thinks wont be buying Mitsubishi again whatever the outcome



I think you will find that all car manufacturers will take the same stance regarding a warranty claim if there's a clutch problem while the vehicle is still under guarantee .
You can't expect them not to because there are some drivers especially the elderly and inexperienced who abuse there clutches due to poor driving technique



10/11/2012 at 8:27pm
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Peugoet 4007, Outlander, Citroen Crosser and the Freelander 2 all share the the same engine until recently, early clutch failure is well known, don't let them fob you off.


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10/11/2012 at 9:16pm
 Location: Grimsby
 Outfit: Skoda Kodiaq - Elddis 556 Firestorm
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Its a bit unfair on mitsubishi/citroen/peugeot as regaurds the clutch issue as i know that other manufacturers have had or are having major issues with the dual mass flywheel, i had the same problem with the vauxhall cdti engine which is used in most fiat, vauxhall and saab cars plus some others and ford have issues with it, i dont think there were this many issues with the old solid state clutch and i know on ford transits they are retro fitting the old solid state clutch back in!

I had a similar issue as regaurds to having to autherise work to check a fault with said cdti engine but in the end it was a warranty claim and didnt cost me a penny, if i were u i would take the chance and autherise the work as im pretty sure if what youve said is correct they will find its not a wear and tear fault!



08/1/2013 at 10:03am
 Location: East Midlands
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neil and lena - can't understand your comment that inexperienced and elderly abuse "there" clutches. The elderly are usually very experienced it appears to be a contradiction.
Is the auto Outlander any good to avoid this problem. Has anyone used one for towing?

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08/1/2013 at 12:56pm
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Generally speaking failed dual mass flywheels if considered premature failure will be replaced under warranty but not worn out clutches. The garage cannot really tell whats at fault until it is stripped down. A car main dealer is a separate business from car maker & maker pays dealer for cost of warranty work but only if maker accepts it as manufacturing fault, otherwise dealer has to charge customer to get paid for work.

Although your dispute is with the supplying dealer they will not do warranty work without manufacturer approval which is where disputes often arise.

In case of dispute & you want you car back you need to pay dealer for work then communicate with manufacturer head office by email stating in no uncertain terms you feel this is warranty work & often you will get reimbursed.


08/1/2013 at 4:51pm
 Location: South
 Outfit:  Pageant Bordeaux S7
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Tentz is correct here, the dealer is at the mercy of the manufacturer with warranty claims. If they send the 'faulty' clutch back to Mitsubishi (which they will have to do) having replaced it under warranty and it turns out not to be a fault but instead wear - the dealer won't get paid, and will probably have the warranty audit from hell to see what else he has slipped through. I expect the dealer is as keen as you for it to be warranty, less hassle, for them, they'll get paid and have a satisfied customer etc.

Clutch failure is a massive grey area as they can last the life of the car or they can be burned out in hours, days or weeks in the wrong hands (or feet). No dealer will agree its warranty till they've looked at it.

Unfortunately, as Tentz says, until its in bits no-one will know what's actualy wrong with it, so they are duty bound to explain that it might be you footing the bill if its not a fault. That being the case, and if you don't agree with their verdict you can ask for the parts and have them independently inspected by the RAC or simular.

On the other hand they may strip it down and agree that it has failed through faulty manufacturer.

Worst case scenario - Most manufacturers have a goodwill policy for these issues, best to work with the dealer and encourage him to take up your case with Mitsubishi, as the car is still under warranty, low mileage and if you have kept it serviced etc, they MAY, even if it's not a fault, contribute to the cost.

There was a recall relating to the clutch on this model, but I don't think it was to do with slipping:

http://www.dft.gov.uk/vosa/apps/recalls/searches/expand.asp?uniqueID=A5C372498CCA97B3802577530047F359&freeText=Blank&tx=VOSA



Post last edited on 08/01/2013 17:23:22


08/1/2013 at 7:39pm
 Location:  Dumfries
 Outfit: 2022 CoachmanVIP 2022 Pilote P696GJ
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Quote: Originally posted by misterg on 08/1/2013
neil and lena - can't understand your comment that inexperienced and elderly abuse "there" clutches. The elderly are usually very experienced it appears to be a contradiction.
Is the auto Outlander any good to avoid this problem. Has anyone used one for towing?


Come on it's the elderly driver's who often slip there clutch excessively when manouvering , try standing in any supermarket car park and observe some of the 70+ year old drivers trying to park/ manouver and just listen to rev rev and the 10 point turn when it can be done in 3 .
I remember when I worked in a Nissan Garage and there often newish cars , sometime less than a year old coming in with slipping worn out clutches and with only 7/8k on the clock .
And guess what its was always some old coffin dodger who swore blind that there driving technique was perfect and it must be the fault of the car Yeah Right
Well we used refer the claim to Nissan and they were always nearly rejected after inspection because the clutch plates were burnt with excessive slipping



09/1/2013 at 3:52pm
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I think bad drivers with no mechanical knowledge & sympathy start young & remain bad drivers all their lives. Those of us that actually know what is happening within the drive train when we depress the clutch & change gear remain good drivers, particularly if we are paying our own repair costs.



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