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Topic: Mitsubishi Outlander clutch problem
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Page: 1 2
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08/1/2013 at 4:51pm
Location: South Outfit: Pageant Bordeaux S7
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Tentz is correct here, the dealer is at the mercy of the manufacturer with warranty claims. If they send the 'faulty' clutch back to Mitsubishi (which they will have to do) having replaced it under warranty and it turns out not to be a fault but instead wear - the dealer won't get paid, and will probably have the warranty audit from hell to see what else he has slipped through. I expect the dealer is as keen as you for it to be warranty, less hassle, for them, they'll get paid and have a satisfied customer etc.
Clutch failure is a massive grey area as they can last the life of the car or they can be burned out in hours, days or weeks in the wrong hands (or feet). No dealer will agree its warranty till they've looked at it.
Unfortunately, as Tentz says, until its in bits no-one will know what's actualy wrong with it, so they are duty bound to explain that it might be you footing the bill if its not a fault. That being the case, and if you don't agree with their verdict you can ask for the parts and have them independently inspected by the RAC or simular.
On the other hand they may strip it down and agree that it has failed through faulty manufacturer.
Worst case scenario - Most manufacturers have a goodwill policy for these issues, best to work with the dealer and encourage him to take up your case with Mitsubishi, as the car is still under warranty, low mileage and if you have kept it serviced etc, they MAY, even if it's not a fault, contribute to the cost.
There was a recall relating to the clutch on this model, but I don't think it was to do with slipping:
http://www.dft.gov.uk/vosa/apps/recalls/searches/expand.asp?uniqueID=A5C372498CCA97B3802577530047F359&freeText=Blank&tx=VOSA
Post last edited on 08/01/2013 17:23:22
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