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Subject Topic: ADAC not answering? Post Reply Post New Topic
PersonClovercrest
09/3/2013 at 4:35pm
 Location: East Anglia
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ADAC issue their members with a monthly magazine called "Motorwelt" which looks jolly interesting, except we can't read German. We could translate it easily using Google Translate if only we could receive their electronic (internet) version . We tried to enter our details but they didn't seem to recognise our membership and have not answered two emails. We have also emailed Carina and Amanda at ADAC. Still no reply apart from an automated acknowledgement that we have a "Probleme mit dem Internetauftritt" and they would be getting back to us. But so far they haven't! Does anyone have any useful suggestions to get an E copy of motor world?


Persontrinhippy
09/3/2013 at 8:18pm
 Location: Essex
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Very good point! ADAC is fantastic but surely they've moved into the online world re their no doubt great magazine if only I could understand German. I have no doubt they are ahead of us and have it online which can be translated into English but where and/or how? Any ideas will be gratefully appreciated.


PersonDaveCoaches
09/3/2013 at 8:56pm
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If they don't respond to emails, makes you wonder if they would actually respond to calls following a breakdown either.


Personmichael
09/3/2013 at 10:24pm
 Location: Lancashire
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"Probleme mit dem Internetauftritt

problems with the website



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the only silly question is the one you do not ask.


PersonClovercrest
10/3/2013 at 4:18pm
 Location: East Anglia
 Outfit: Caravan and 2.2 tug View Clovercrest's Profile View Profile   Reply to Clovercrest Reply   Quote Clovercrest Quote  
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May have been misunderstood. It was I, Leclerc, that was having the problem so Adac headed their email with their answer to Probleme mit dem Internetauftritt. Very polite email judging by Google's translation of the following:

NOTE: This message was created automatically!

Your direct line to ADAC
confirmation

Thank you for your message to the ADAC. Your inquiry will be forwarded to the appropriate team. We will respond as soon as possible.

Please understand that you can get because of internal processing operations from several sides of the ADAC and answers can be done on weekends no editing.

We are very pleased that you trust us and we wish you a safe journey.

Sincerely yours

your ADAC


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Personnelmo
12/3/2013 at 8:06pm
 Location: Surrey
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It's strange but Germany can seem almost backwards sometimes - ADAC have only this year accepted credit cards over the phone (last year, I had to post my credit card details!). Most german shops don't accept any type of credit card, working after 5pm is rare, shops shut at lunchtime on saturday and don't open at all on sundays. I don't know but I wouldn't be surprised if there is very little internet banking and Amazon is almost unheard of :-)

Nothing wrong with that, by the way, and it certainly doesn't hold them back :-)


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'In later life, you will be more disappointed with the things you didn't do than with the things you did.' - Mark Twain



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