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Subject Topic: Kia / Hyundai long warranties
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11/5/2013 at 2:31pm
 Location: East Midlands
 Outfit: Coachman VIP 575.Santa Fe
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Are these 5 and 7 year warranties as good as they sound or have they sacrificed cover for longevity?
Has anyone experience good or bad with asking for warranty work from these dealers?

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Mister G


11/5/2013 at 3:20pm
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I see a longer warranty as a good sign!
If you make poor quality goods, you would offer a short warranty, otherwise you would be hit with repair bills after a few years, the longer warranty shows that they have some faith in their longevity.


11/5/2013 at 3:51pm
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I would say it is more likely that the long warranties are offered to gain market share, nobody would buy a Chevrolet for example without the 5yr warranty. Also there is the old 'wear & tear' chestnut, the older the car wear & tear could even be claimed for alternators/injectors etc.

The reason I drive a much maligned Citroen is that I know I can get it fixed in France without problems which is more than can be said for some of the far eastern makes although Kia is becoming popular in France with 240 dealers.


11/5/2013 at 5:11pm
 Location: Shropshire
 Outfit: Bailey Phoenix GT 75
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We on our 3rd Kia, the few faults they had were sorted under warranty. First 2 only had 3 year, current has 7, one of the reasons for buying it!17

 Toyota do 5 years, I believe Isuzu and Mitsubishi as well?



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DS-There's more to life than football!!!


12/5/2013 at 10:08am
 Location: East Midlands
 Outfit: Coachman VIP 575.Santa Fe
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Thanks for your replies they are helpful.

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Mister G


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12/5/2013 at 12:00pm
 Location: Lancashire
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yes bought a new hyundai santa fe in 2004 with a five year warranty.downside is you must get it serviced by hyundai and the service was expensive and non to be missed.i keep mine spotless each day of each week.my alloy wheels started to blister on the paint.i only use good cleaners.on the service i complained about this and he said not a problem and when i picked it up there was 4 new wheels fitted.dare not ask how much.but it did not cost me a penny for them.the most expensive service was the 5 year as they changed the drive belt and wheels,it cost £600.to date no other problems.not bad for 9 years towing a van.

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the only silly question is the one you do not ask.


12/5/2013 at 4:35pm
 Location: south staffordshire
 Outfit: Sterling Eccles Amethyst + santa fe
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Not had anything major but there has never been an issue with warranty stuff. I have always managed to get cheaper than originally quoted servicing though.


12/5/2013 at 8:12pm
 Location: Milton Keynes
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I suppose the correct question to ask is why do so many other manufactures have so little confidence in the cars that they don't offer longer warranties?

David


12/5/2013 at 8:53pm
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Quote: Originally posted by David Klyne on 12/5/2013
I suppose the correct question to ask is why do so many other manufactures have so little confidence in the cars that they don't offer longer warranties?

David


Its about marketing, not confidence & also the type of market the cars are sold into. As I pointed out earlier, minority manufacturers want to gain market share & the vast majority of Kias sold are small & bought by older drivers with low annual mileage so they can safely offer this warranty without too much cost to themselves.

The major European makes have larger market share with more diverse customer base. A 7yr 100k miles warranty can only be a marketing ploy not a sign of confidence in product because makers have no control over how their cars are treated & major component failure can easily be caused by long term driver abuse.

If Ford etc, decide to offer longer warranties themselves it will be because they are losing market share to those brands that offer longer warranties. It will nothing to do with confidence or otherwise in their cars.



12/5/2013 at 11:05pm
 Location: Preston
 Outfit: None
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We have a Sportage. Thought at first there must be a catch. Salesman gave us a copy of the warranty. Being naturally distrusting of car salesman took it home and went through it with a fine tooth comb. Didn,t take all that long because there are no catches! Almost everything is covered for 7 years and it is transferable to who ever buys the car for the remainder of the 7 years. The windscreen wipers aren,t covered neither are the brake pads after 2 years. The clutch is also covered for a limited number of years but if it has to be replaced before this time necause of a fault the original time starts again until the original 7 years are up. We had a door seal that had become caught and it was replaced without question. The abiity to pass on the warranty to any subsequent buyer is a good bonus when selling on. Maybe Kia are literally putting their money where there mouths are and believe they have a good product. Ever noticed how many of their vehicles are now on the road, and from experience can say they definitely aren,t a cheap buy any more but just good spec and have a superb warranty. We should be asking why other car manufacturers aren,t offering the same service!


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12/5/2013 at 11:07pm
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Forgot to mention Kia are now designed by a German designer and built in Europe. And I do not work for Kia just fed up by being ripped off by other car manufactuers


12/5/2013 at 11:30pm
 Location: Lancashire
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kia are built under licence to hyundai many of the parts used in both are the same.

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the only silly question is the one you do not ask.


13/5/2013 at 12:15am
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Quote: Originally posted by michael on 12/5/2013
yes bought a new hyundai santa fe in 2004 with a five year warranty.downside is you must get it serviced by hyundai and the service was expensive and non to be missed.i keep mine spotless each day of each week.my alloy wheels started to blister on the paint.i only use good cleaners.on the service i complained about this and he said not a problem and when i picked it up there was 4 new wheels fitted.dare not ask how much.but it did not cost me a penny for them.the most expensive service was the 5 year as they changed the drive belt and wheels,it cost £600.to date no other problems.not bad for 9 years towing a van.

No you don't have to get it serviced at that car dealers
as long as the garage is VAT registered you can get your new car serviced anywhere.

I had a Kia Carens, got it serviced locally, for less than the dealer 18 miles was charging, but they still replaced 3 gearboxes and repair 2 others under warranty



13/5/2013 at 8:43am
 Location: East Midlands
 Outfit: Coachman VIP 575.Santa Fe
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Thanks . It all sounds good. My first thought was the headline is 7 years but how much is covered - is there a get out clause for everything? the above is reassuring.

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Mister G


13/5/2013 at 10:57am
 Location: Lancashire
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Quote: Originally posted by Skoda Bob on 13/5/2013
Quote: Originally posted by michael on 12/5/2013
yes bought a new hyundai santa fe in 2004 with a five year warranty.downside is you must get it serviced by hyundai and the service was expensive and non to be missed.i keep mine spotless each day of each week.my alloy wheels started to blister on the paint.i only use good cleaners.on the service i complained about this and he said not a problem and when i picked it up there was 4 new wheels fitted.dare not ask how much.but it did not cost me a penny for them.the most expensive service was the 5 year as they changed the drive belt and wheels,it cost £600.to date no other problems.not bad for 9 years towing a van.

No you don't have to get it serviced at that car dealers





as long as the garage is VAT registered you can get your new car serviced anywhere.

I had a Kia Carens, got it serviced locally, for less than the dealer 18 miles was charging, but they still replaced 3 gearboxes and repair 2 others under warranty





true bob but i did not want to take the chance of some other garage using non hyundai parts which could void the warranty if the parts were faulty leading to other parts being damaged.it does go on.



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the only silly question is the one you do not ask.


22/5/2013 at 1:20pm
 Location: East Midlands
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Thanks again. No negatives so it looks as if it is genuine.

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Mister G



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