Are these 5 and 7 year warranties as good as they sound or have they sacrificed cover for longevity?
Has anyone experience good or bad with asking for warranty work from these dealers?
I see a longer warranty as a good sign!
If you make poor quality goods, you would offer a short warranty, otherwise you would be hit with repair bills after a few years, the longer warranty shows that they have some faith in their longevity.
I would say it is more likely that the long warranties are offered to gain market share, nobody would buy a Chevrolet for example without the 5yr warranty. Also there is the old 'wear & tear' chestnut, the older the car wear & tear could even be claimed for alternators/injectors etc.
The reason I drive a much maligned Citroen is that I know I can get it fixed in France without problems which is more than can be said for some of the far eastern makes although Kia is becoming popular in France with 240 dealers.
yes bought a new hyundai santa fe in 2004 with a five year warranty.downside is you must get it serviced by hyundai and the service was expensive and non to be missed.i keep mine spotless each day of each week.my alloy wheels started to blister on the paint.i only use good cleaners.on the service i complained about this and he said not a problem and when i picked it up there was 4 new wheels fitted.dare not ask how much.but it did not cost me a penny for them.the most expensive service was the 5 year as they changed the drive belt and wheels,it cost £600.to date no other problems.not bad for 9 years towing a van.
------------- the only silly question is the one you do not ask.
Not had anything major but there has never been an issue with warranty stuff. I have always managed to get cheaper than originally quoted servicing though.
I suppose the correct question to ask is why do so many other manufactures have so little confidence in the cars that they don't offer longer warranties?
Quote: Originally posted by David Klyne on 12/5/2013
I suppose the correct question to ask is why do so many other manufactures have so little confidence in the cars that they don't offer longer warranties?
David
Its about marketing, not confidence & also the type of market the cars are sold into. As I pointed out earlier, minority manufacturers want to gain market share & the vast majority of Kias sold are small & bought by older drivers with low annual mileage so they can safely offer this warranty without too much cost to themselves.
The major European makes have larger market share with more diverse customer base. A 7yr 100k miles warranty can only be a marketing ploy not a sign of confidence in product because makers have no control over how their cars are treated & major component failure can easily be caused by long term driver abuse.
If Ford etc, decide to offer longer warranties themselves it will be because they are losing market share to those brands that offer longer warranties. It will nothing to do with confidence or otherwise in their cars.
We have a Sportage. Thought at first there must be a catch. Salesman gave us a copy of the warranty. Being naturally distrusting of car salesman took it home and went through it with a fine tooth comb. Didn,t take all that long because there are no catches! Almost everything is covered for 7 years and it is transferable to who ever buys the car for the remainder of the 7 years. The windscreen wipers aren,t covered neither are the brake pads after 2 years. The clutch is also covered for a limited number of years but if it has to be replaced before this time necause of a fault the original time starts again until the original 7 years are up. We had a door seal that had become caught and it was replaced without question. The abiity to pass on the warranty to any subsequent buyer is a good bonus when selling on. Maybe Kia are literally putting their money where there mouths are and believe they have a good product. Ever noticed how many of their vehicles are now on the road, and from experience can say they definitely aren,t a cheap buy any more but just good spec and have a superb warranty. We should be asking why other car manufacturers aren,t offering the same service!
Forgot to mention Kia are now designed by a German designer and built in Europe. And I do not work for Kia just fed up by being ripped off by other car manufactuers
Quote: Originally posted by michael on 12/5/2013
yes bought a new hyundai santa fe in 2004 with a five year warranty.downside is you must get it serviced by hyundai and the service was expensive and non to be missed.i keep mine spotless each day of each week.my alloy wheels started to blister on the paint.i only use good cleaners.on the service i complained about this and he said not a problem and when i picked it up there was 4 new wheels fitted.dare not ask how much.but it did not cost me a penny for them.the most expensive service was the 5 year as they changed the drive belt and wheels,it cost £600.to date no other problems.not bad for 9 years towing a van.
No you don't have to get it serviced at that car dealers as long as the garage is VAT registered you can get your new car serviced anywhere.
I had a Kia Carens, got it serviced locally, for less than the dealer 18 miles was charging, but they still replaced 3 gearboxes and repair 2 others under warranty
Thanks . It all sounds good. My first thought was the headline is 7 years but how much is covered - is there a get out clause for everything? the above is reassuring.
Quote: Originally posted by Skoda Bob on 13/5/2013
Quote: Originally posted by michael on 12/5/2013yes bought a new hyundai santa fe in 2004 with a five year warranty.downside is you must get it serviced by hyundai and the service was expensive and non to be missed.i keep mine spotless each day of each week.my alloy wheels started to blister on the paint.i only use good cleaners.on the service i complained about this and he said not a problem and when i picked it up there was 4 new wheels fitted.dare not ask how much.but it did not cost me a penny for them.the most expensive service was the 5 year as they changed the drive belt and wheels,it cost £600.to date no other problems.not bad for 9 years towing a van.
No you don't have to get it serviced at that car dealers
as long as the garage is VAT registered you can get your new car serviced anywhere.
I had a Kia Carens, got it serviced locally, for less than the dealer 18 miles was charging, but they still replaced 3 gearboxes and repair 2 others under warranty
true bob but i did not want to take the chance of some other garage using non hyundai parts which could void the warranty if the parts were faulty leading to other parts being damaged.it does go on.
------------- the only silly question is the one you do not ask.