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We bought our Indiana 8 last year and the side canopy a few weeks ago.  Both times they price matched and "Ryan" the tent man was very helpful in making our tent selection.

Lynne

Some folks might be lucky with Norwich Camping, I was most certainly not.

Saw a shirt I liked on their website, at a good price. Ordered it first thing on Friday morning. At the foot of the auto-reply for my order it said ‘We will send you another email when your item is shipped’.

Friday passed, Saturday came and went, no email, so I phoned them at midday on Monday for confirmation, when a bright and breezy woman told me they didn’t have my size in the colour I wanted, and I was next on the list to be phoned.

To say I was disappointed to find this out after all that time is an understatement, and I cancelled my order there and then.

Their website still said, ‘Availability; in stock.’ For online retailing they really need to get their act together.

Quote: Originally posted by Kampa Max on 06/6/2011

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Fernman,
You do realise that Saturday is the weekend right?  They most likely didn't have the majority of their staff in.

The fact that they were rectifying the problem, the next working day, is effectively a sign of good customer service.

I'm sorry but I think your taking this a little too personally.

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Always had fabulous service at NC&L.

The only issue I have with them is the huge slices of cake served in the coffee shop, really not good for the waistiline.

Francophile is right about weekends there, heaving with people and very busy, but still cheerful staff..

I wouldn't buy a tent from anywhere else.