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In our experience GO have been good at sorting things out. If the replacement is *clearly" new and unused - still in the Outwell box (unopened) etc, you can price match it against the cheaper one you've seen, and get that price minus a further 10% !

I'd still be tempted though to open the pole bag at least and check 'em.

Hope you get it all sorted out.

Quote: Originally posted by mickythemechy on 01/10/2009

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I have found GO to be really good on price and service.......they have brought supermarket type price wars to the camping and leisure arena. Mick. 

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I usually find I get all worked up taking damaged goods back to the shop, but I've found these days most shops who value their reputation (and GO evidently do!) will bend over backwards to replace or refund.

I believe there should be no argument over giving you a refund.  As buyer, it's your right, on having been sold damaged goods, to have a full refund and no questions asked.  The matter of replacement only comes in if you ask for one for some reason (like they are the only people currently stocking your favourite tent) or if the reason for taking it back is that you've changed your mind and you feel it's not exactly what you want.  If you can show them damage or wear in what they've sold as a new tent, you are legally entitled to a full refund.

According to the laws of contract, you don't even need the receipt as card payments can now prove where you made the purchase.  But of course it's useful as instant proof that you bought it there.

Good luck!

FoO

YAY!  Glad you got it sorted!

FoO

FoO