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Quote: Originally posted by okuma1985 on 04/10/2009

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Who would have thought expencive tents not being up to the job.
then my parents cheap old argos special has kept them going for a good 12 years with nothing more than a can of waterproofing every couple of years.
says alot about what modern day manufacturers class as quality.

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I don't think its so much the quality as the size.  Unfortunately as you get tents bigger, the more likely they are to break as there is more weak areas on a pole for a larger tent.  However steel frames are ALOT more expensive to manufacture, so to keep the tents cheaper its a compromise.

Smaller tents suffer less from pole breakages and that is for a reason to be honest.

Quote: Originally posted by petemillis on 04/10/2009

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Tab-R-Us, it's not bull at all. The manufacturers supplying poles that are not fit-for-purpose of supporting a tent in the country in which the tent is sold, and then saying they aren't covered by any warranty - that's bull, and it is a disgusting attitude for them to convince the customer that they should expect poles to break if the wind blows.

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Got a reply back from Vango

Hi  ,

Thanks for your email and I'm sorry to hear of the issues you have had with your pole / poles of your . Very rarely but occasionally we have a problem with a pole. This looks like one such occasion.

Due to the "wear & tear" poles receive during pitching and striking, they are not covered under the warranty, and there is generally a small charge for replacement pole sections or complete poles.

We have subcontracted our pole repairs / replacements to the tent pole and spares specialist; Tent Spares-    www.tentspares.co.uk

They will contact you in due course.

Have to wait and see now......

Yeh Charlie

your right we do know

but thats not the point of this thread we know quality usualy comes with cost but my point is you should not sell products that are NOT FIT FOR PURPOSE and for all of us that got spanked by poor quality products regardless of cost should be looked after properly or refunded.

I was showing that if you keep nagging you may get the respons or result your after

Oh and by the way there are plenty of quality tents that are far better than the force ten for a lot more money £400 / £600 / £800 what ever!  but I couldnt get my family in a force ten now could I, Hense the big tent in the first place

(Vango Diablo 900 XP)

I paid £300 for my tent with poor quality poles.

That is not good enough

And that my freind is my  whole POINT

Regards

Quote: Originally posted by cavlad on 05/10/2009

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Got a reply back from Vango

Hi  ,

Thanks for your email and I'm sorry to hear of the issues you have had with your pole / poles of your . Very rarely but occasionally we have a problem with a pole. This looks like one such occasion.

Due to the "wear & tear" poles receive during pitching and striking, they are not covered under the warranty, and there is generally a small charge for replacement pole sections or complete poles.

We have subcontracted our pole repairs / replacements to the tent pole and spares specialist; Tent Spares-    www.tentspares.co.uk

They will contact you in due course.

 

Have to wait and see now......

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I love the way they wrote very rarely but occasionaly

Thats not what we really know is it

keep pushing cavlad