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Quote: Originally posted by junglesim on 16/6/2021

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Very sad to hear your problems. Even with your problems you should contact the shop or their head office and depending on what they say then contact Berghaus.

I would not suggest try to fix it as, if you find any other issues, you'd have invalidated your guarantee.

I would suggest that you tell them you bought the tent based on reputation and quality and as such in good faith you additionally bought the add-ons from other sellers as and such you want them to refund you for the tent and pay for the total cost of the add-ons. If wanted a lawyer involved (which is overkill of course) that is what you'd get back. You could also ask whether the eBay sellers could take them back and explain your reasons; the shop where you bought the tent is likely to ask that. If you can get the eBay refunds, and incur delivery costs then get the shop or Berghaus to pay for those instead. Stay calm and peaceful and get the person you are speaking to on your side.

Alternatively tell them they have to fix it thus keeping your guarantee in tact. Also, doing it yourself could make it incredibly hard to sell on.

In short, I would suggest deeply exploring all avenues now and exhaust them before doing anything yourself at least that way if the tape does not work after a few trips (though it should I suspect) then you'd not be lying there in the wet thinking that you should have done something differently.

Good luck.

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Quote: Originally posted by purplebean on 16/6/2021

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If you use tenacious tape round the ends, it you leave them square they are more likely to peel

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